Ahmad Al-Khaldi

 Dynamic Relationship Manager with over 17 years of experience in banking, specializing in SME clients. Proven ability to forge strong client relationships, exceed sales targets, and execute detailed financial analyses. Achievements include driving substantial annual revenue growth through strategic initiatives and maintaining high client satisfaction levels. Committed to enhancing customer experiences and fostering long-term partnerships, ensuring alignment with organizational objectives in the banking sector.

Team Leader |SME's Banking Relationship Manager– 01/2016 to Present

Islamic International Arab Bank, Amman, Jordan

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Lead and mentor a team of banking professionals, fostering a productive and customer-focused

environment through training and guidance.

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Develop and maintain strong relationships with SME clients by providing tailored banking solutions and

delivering exceptional service.

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Conduct thorough financial analysis and risk assessments to determine loan eligibility, ensuring compliance

with underwriting standards.

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Organize and facilitate weekly team meetings to communicate updates, set goals, and address challenges,

enhancing team performance and alignment with organizational objectives.

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Implement strategic initiatives to expand the customer base and increase sales, resulting in significant

growth in annual revenue.

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Review and evaluate loan applications, making informed decisions on credit approvals to balance risk and

profitability.

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Counsel clients on financial health, offering advice on managing debt and improving financial standing to

foster long-term relationships.

SME’s Banking – Relationship Manager – 12/2010 to 01/2016

Islamic International Arab Bank, Amman, Jordan

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Built and nurtured relationships with new and existing SME clients, leveraging effective communication and

strong interpersonal skills to drive business growth.

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Exceeded sales targets for banking products and services through proactive client engagement and needs

based selling.

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Conducted comprehensive financial analysis to assess loan risks and identify appropriate banking solutions

for clients.

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Collaborated with internal teams to support account management efforts, enhancing customer satisfaction

and retention.

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Participated in industry events to promote the bank’s offerings and expand professional networks,

contributing to business development efforts.

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Provided expert advice on loan structures and creditworthiness, facilitating informed lending decisions and

maintaining portfolio health.

Services Banking Officer – Microfinance – 09/2007 to 11/2010

Cairo Amman Bank, Amman, Jordan

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Conducted site visits to assess loan eligibility for low-income households, facilitating access to consumer and

housing loans for community development.

Performed initial screenings of prospective borrowers, including loan application processing and financial

analysis, to ensure accurate and fair lending practices.

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Developed marketing strategies to attract new clients and grow the microfinance portfolio, successfully

expanding the bank’s reach within the community.

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Monitored loan repayments and maintained a healthy caseload of active borrowers, ensuring high

repayment rates and portfolio quality.

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Collaborated with management to implement operational improvements based on customer feedback and

market trends, enhancing service delivery and efficiency

Bachelor’s Degree in Management Information Systems– 2007

Applied Science University, Jordan