Ahmad Qarmash

 Dear Sir/MadamI have a Bachelor’s degree in computer information system, I have experience working as an information technology  and technical support at NGO’s for over nine years. My abilities include being able to grasp how new technologies may be applied to help the company achieve its goals and analytical skills that help with strategic thinking and tactical implementation. My interpersonal skills are very good and I am able to create openness and trust among my colleagues. This has aided me in facilitation and conflict management to achieve a more effective working relationship in the office.I have great communication skills, both written and verbal, which enables me to articulate complex technical ideas to those who do not have a technical background. This also helps when training staff and managers in the information technology division to identify and manage risks through any project. I am also able to communicate and report on risk metrics to all IT management and any governing groups that require updates on a scheduled basis.I am also able to prepare and present a technical support and training materials that ensure there is an efficient and secure use of information and communications technology.Please feel free to contact me at any time Respectfully,Ahmad QarmashM: +962790411740 

❖ IN J A Z (for the Creation of Opportunities for Jordanian Youth)
From: 2nd of March 2012 – 2nd of January 2022
• Information Technology Senior Officer
MAIN DUTIES AND RESPONSIBILITIES
• Digital Transformation:
- Coordinating and assisting in the establishment of digital transformation systems for operations and e-learning in line with INJAZ programs and donor requirements
- Ensure that all required standards are met, in line with the donors’ orientations and the beneficiaries’ conditions
- Preparing and creating reports for programs that are applied through the INJAZ platform
- Implement and coordinating projects with IT service providers
- Providing technical support for the infrastructure that helps digital transformation and setting standards.
• Cloud Transformation:
- Prepare a cloud Transformation plan for working files, backups
- Administration, support and configuration of O365, Online Exchange, Azure Active Directory and SharePoint
- Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, and items)
• Providing technical support for the infrastructure that helps digital transformation and setting standards
• Implement IT goals, policies, procedures and use regulations.
• Monitoring the IT infrastructure devices, servers and network, to determine whether adjustments need to be made preparing development proposals, preparing the budget, and supervising the implementation of development plans.
• Install computer programs and systems for new employees and perform minor repairs and troubleshooting to hardware, software, or equipment if needed.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities and configure email applications or virus protection software.
• Train staff in the proper use of hardware protection and software application and provide technical assistance when needed.
• Implement hardware/software projects with IT service providers
• Generate timely and accurate reports to the direct manager if needed.
• Read technical manuals and confer with staff and management to establish requirements for new systems in order to serve new purposes or improve workflow.
• Develop request for services to request software or hardware for INJAZ staff and assist in evaluating vendor quotation/proposals and accordingly select required vendors.
• Information Technology Officer
• Information Technology Assistant Officer

Bachelors in Computer Information system (CIS) -Aug 2006 - Sep 2010 Prince Abdullah bin Ghazi Faculty of Science & IT Al-Balqa’ Applied University