Aida Ariqat

Amman, محافظة عمّان

This professional is in active search of jobs

engineering Freelancer

About me:

I’m a Human Resources specialist with practical understanding of business needs. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements.

Education:

BSc Computer Science

Al-Ahliyya Amman University | Jordan

Experience:

Human Resources Manager     ​​             May, 2016 – Feb, 2020

Remodeling.com LLC                   Jordan

 

• Directing personnel and labor relations activities.

• Advising managers on organizational policy matters and recommending needed changes.

• Conducting orientations to foster positive attitude toward organizational objectives.

• Identifying staff vacancies, interview, and selecting applicants.

• Meeting with all new hires to explain benefits, guidelines and procedures.

• Serving as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems to foster positive environment.

• Calculating and preparing the monthly payroll sheets, social security, and income tax of the current employees.

• Following up and calculating employees’ annual leaves (paid, unpaid, and sick leaves), and distributing the balance sheets on monthly basis.

• Preparing and distributing the salary slips on monthly basis.

• Handling employees’ claims with Health Insurance Company, negotiate health insurance benefits, and manage health care costs. 

 

Senior Customer Care Agent                   May, 2015 – Aug, 2015

Schneider Electric (Global Operations)​​    Egypt​        

• Provided Coaching and development of skills to assigned Egyptian team as needed during daily communications withIraqi customers.

• Trained the assigned team on the order processing software related to Iraqi customers.

• Clarified the regulations and rules according to the Iraqi Government concerning the shipping to Iraq.

• Provided and explained the documents needed by Iraqi Government, shipping process, shipping routes, and the challenges might face during the shipping to Iraq.

• Trained the assigned team on how to deal with Iraqi customers claims.

• Oversaw and followed up the order processing flow.

 

Senior Customer Care Agent (Iraq, Syria and Cyprus)                         Nov, 2007 – May, 2015

Schneider Electric (Iraq Regional Office)            Jordan

 

• Receiving customer’s orders, creating the purchase order and get customer’s approval.

• Collecting the down payment depending on the agreed payment terms for each customer.

• Booking the order, create the invoice and the required documents.

• Collecting the remaining payment and track the shipment.

• Calling upon the Logistics Department and our main suppliers to intervene when a shipment is stalled for any reason.

• Receiving and settling customer’s claims.

 

Techno Commercial Assistant         Apr, 2006 – Nov, 2007

Schneider Electric (Iraq Regional Office)   Jordan

 

• Hosting clients’ calls, creating tickets and forwarding them to the responsible employee.

• Executing administrative duties.

• Following up and calculating employees’ annual leaves (paid, unpaid, and sick leaves), and distributing the balance sheets on monthly basis.

• Processing and finalizing medical insurance applications for employees and handling employees’ medical claims.

• Completing and following up the Labor Ministry paperwork for foreign employees.

• Processing and finalizing the company’s registration at the Trade Ministry and Chamber of Commerce.

• Handling the transportation, hotel reservations and flight bookings.

• Organizing and coordinating the company’s events and exhibitions participation.

 

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