assad abu-taha

I have a diverse range of experience in the fields of network and cyber security, computer hardware repair, and live chat support. I have completed my education in network and cyber security from Al-Ahliyya Amman University (AAU) and have since gained practical experience in various roles.

In my role as a security technician at Five Stars Company, I successfully installed and maintained security cameras for multiple clients. Through my efforts, I significantly improved their security posture and reduced the risk of theft or vandalism. I achieved notable results, such as a 50% decrease in shoplifting incidents at a local retail store. Additionally, I implemented remote viewing capabilities for business owners, allowing them to monitor their property remotely and enhancing efficiency.

During my time at High Hawks Technology Co, I served as a computer technician, repairing, installing, and activating computer hardware for clients. I successfully enhanced the performance and reliability of computer systems, such as repairing faulty hard drives and installing new hardware components like RAM and graphics cards. These improvements greatly improved clients' productivity and operational efficiency.

At Precise Thinking TCT, I gained expertise in network security and administration. I acquired knowledge in business continuity management, including ISO 20000, ISO 23000, and ISO 27000, which helped me understand how to manage risks and ensure continuity of operations in the face of disruptions.

Moreover, I have excelled as a Live Chat Support Representative at Extensya, providing exceptional customer service by resolving inquiries, solving problems, and maintaining high customer satisfaction. I handled multiple chat conversations simultaneously, maintained professionalism, and actively listened to clients, ensuring prompt and effective solutions. I contributed to process improvements and maintained accurate records of interactions.

Furthermore, I have experience as a Sales Associate at Daily Fresh Store within Istiqlal Mall, where I provided exceptional customer service, facilitated sales transactions, and actively contributed to achieving sales targets. I maintained a clean and organized store display, handled customer inquiries, and participated in product knowledge training.

Overall, my background in network and cyber security, computer hardware repair, live chat support, and retail sales demonstrates my versatility, technical skills, customer-centric approach, and ability to excel in various roles.

In addition to my work experience, I hold a degree in network and cyber security from Al-Ahliyya Amman University (AAU). This educational background has provided me with a strong foundation in understanding and implementing security measures to protect networks and systems from potential threats.

Throughout my various roles, I have consistently demonstrated excellent problem-solving skills, a detail-oriented approach, and the ability to adapt to evolving technologies and security challenges. I am adept at working both independently and collaboratively within team environments, ensuring seamless operations and efficient service delivery.

My experience in network security, computer hardware repair, and live chat support has allowed me to develop a diverse skill set that combines technical expertise with customer-focused communication and support abilities. I have honed my abilities to effectively analyze and address security vulnerabilities, provide reliable hardware solutions, and deliver exceptional customer service.

I am now seeking new opportunities to apply my knowledge and skills in network and cyber security, utilizing my experience in live chat support and computer hardware repair to contribute to the success of an organization. I am highly motivated, detail-oriented, and committed to ensuring the utmost security and customer satisfaction.

Overall, I bring a strong work ethic, technical proficiency, and a customer-centric mindset to any role I undertake, making me a valuable asset to any organization in need of network and cyber security expertise.

I hold a degree in network and cyber security from Al-Ahliyya Amman University (AAU), which serves as a strong foundation for my expertise in this field. This educational background has equipped me with essential knowledge and skills to understand, analyze, and implement effective security measures in network and cyber environments.

During my studies, I gained comprehensive insights into various aspects of network security, including threat detection, risk assessment, vulnerability management, and incident response. I learned about encryption protocols, secure network design principles, access control mechanisms, and the implementation of firewalls and intrusion detection systems.

Furthermore, my education in cyber security covered topics such as ethical hacking, digital forensics, secure coding practices, and the legal and ethical considerations associated with information security. I obtained hands-on experience with industry-standard tools and technologies used in network defense and risk mitigation.

Overall, my education in network and cyber security has provided me with a solid understanding of the challenges and best practices in safeguarding networks, systems, and sensitive data from potential threats. I am well-equipped to contribute my knowledge and skills to ensure the integrity, confidentiality, and availability of information in any professional setting.