Hadi Al Rahahaleh

Senior IT Technical Support Engineer with over 15 years’
representative adept at resolving complex network
issues. Competent in troubleshooting network hardware
issues while responding to customer support issues.
Striving for excellence, to work in such an environment
that will enhance my knowledge and career, where I can
perform my skills according to my strong caliber and
efficiency,

Senior IT Technical Support Engineer with over 15 years’
representative adept at resolving complex network
issues. Competent in troubleshooting network hardware
issues while responding to customer support issues.
Striving for excellence, to work in such an environment
that will enhance my knowledge and career, where I can
perform my skills according to my strong caliber and
efficiency,k

2013
–
Present
Senior Technical Suppor t Engineer and System
Administ rator
Jordan eGate Emaratech
Diagnosing and resolving hardware, software, network
system-related problems, and end-user problems.
Acting as the first point of contact for all IT & technical
queries.
Configuring and managing backup & restore procedures.
Maintaining a wide range of computer hardware and
software programs.
Deploying and Installing new system hardware, and
server backup as well as evaluating new software and
security risks.
In-depth knowledge of Microsoft Windows client
operating systems.
Network Designing & Administrating.
Ability to apply analytical and problem-solving skills.
Using empirical analysis, modeling, and testing
methodologies to validate product designs and
specifications.
2007
-
2012
Technical Suppor t Engineer
Jordan eGate Emaratech
Refering to internal databases or external resources to
provide accurate tech solutions.
Ensuring all issues are properly logged.
Prioritizing and managing several open issues at one time.
Following up with clients to ensure their IT systems are
fully functional after troubleshooting.
Preparing accurate and timely reports.