الخدمات المقدمة
I offer professional CRM consulting and process automation services, helping organizations analyze their operational needs, select and implement the right CRM solutions, and optimize workflows through practical automation. My services include CRM strategy and implementation, system integration, workflow design, process analysis, and reporting dashboards to improve efficiency, customer experience, and data-driven decision-making.
الخبرة
I played a key role in driving CRM implementation, process optimization, and digital transformation initiatives across multiple business units. I led and supported the delivery of a centralized CRM platform that enabled a 360-degree customer view across branches and the Contact Center, integrating it with core banking and telephony systems to provide real-time customer data access. My work focused on replacing manual processes with automated CRM and cloud-based workflows, supporting digital onboarding, service digitization, and customer engagement initiatives such as chatbots and automated communication channels. I conducted structured business process analysis and process mining to identify automation opportunities, standardized CRM-based workflows, and developed KPI frameworks and BI dashboards to support governance and management decision-making. Through close cross-functional collaboration, I helped improve operational alignment, execution speed, service consistency, and overall customer experience.
التعليم
Accounting - Bachelor's Degree
2014 - 2018
Al al-Bayt University
محترفون من نفس قطاع إدارة عليا / استشارات مثل Hala Etoum
محترفون من قطاعات مختلفة بالقرب من Amman, محافظة عمّان
المستخدمون الآخرون الذين يطلق عليهم Hala
وظائف بالقرب من Amman, محافظة عمّان
-
Sales Engineer مهندس مبيعات
منذ أسبوعين
Future Canvas for Business Solutions Ammanمهندس / مندوب مبيعات هندسية. · درجة البكالوريوس في الهندسة الميكانيكية أو الهندسة الصناعية، أو دبلوم / شهادة مهنية في تخصص صناعي. · ...
-
Heart of House Specialist
منذ أسبوعين
Marriott International Ammanشركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. · ...
-
Heart of House Specialist
منذ شهر
Marriott International Ammanيستأجر الفندق "Heart of House Specialist". يتضمن الواجب الرئيسي مساعدة الأصدقاء في عمليات الخدمة المتعلقة بالضيافة. · ...
