Hanan Issa

Hanan J. Issa

DATE OF BIRTH: 10/06/1998

B. A in Tourism and Hospitality Management, 2024

University of Jordan, Aqaba

NATIONALITY: JORDANIAN, BRAZILIAN

PLACE OF RESIDENCE: AQABA / AMMAN

MARITAL STATUS: SINGLE

LANGUAGES:

• Professional in following languages:

1. Portuguese

2. Arabic.

3. English

4. Spanish (Medium)

5. Italian (Basic)

1. CITY TOWER HOTEL (AQABA JORDAN) (2021 – PRESENT)

My current experience including:

• Demonstrating exceptional leadership skills by overseeing a team of customer service representatives, ensuring superior guest experiences.

• Acting as a point of contact for escalated guest inquiries or complaints, promptly resolving issues to meet and exceed guest expectations.

• Greeting and checked-in guests, ensuring a warm and welcoming experience upon arrival.

• Providing thorough information about hotel amenities, local attractions, and services to enhance guest satisfaction.

• Managing the front desk area and playing a key role in streamlining check-in/check-out processes, and resolve any guest issues or concerns promptly.

• Assist in optimizing occupancy rates by efficiently handling room reservations and managing room allocations.

• Proficiently managed hotel reservations and effectively communicated booking details to guests via phone, email, and in-person.

• Collaborated with other hotel departments to ensure seamless coordination of guest preferences, special requests, and room assignments.

2. SALES REPRESENTATIVE, CMS (IRADA) (2018 – 2019)

My role and responsibilities as a sales representative working with IRADA to promote the spirit of entrepreneurship within the local community through:

• Encourage individuals about the benefits of entrepreneurship. Highlight the importance of self-reliance and create a culture of innovation and initiative.

• Work closely with financial institutions to improve financing options available to individuals and local organizations. Help aspiring entrepreneur’s access necessary funds.

• Establish and maintain strong relationships with relevant stakeholders, including entrepreneurs, government agencies, business associations, and educational institutions. Foster collaboration opportunities, exchange knowledge, and leverage collective resources to enhance entrepreneurship within the local community.

Bachelor's degree in Tourism and Hospitality Management