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In my most recent role as an Operations Agent at Menzies Aviation at Queen Alia International Airport I have demonstrated my ability to prioritize rising issues and handle sensitive cases all whilst working against tight deadlines, be it in the handling of private airplanes or VIP's matters.
My experience developed in me a high level of confidentiality and enabled me to produce high quality work in a high risk environment.
Royal Jordanian Air Academy | FAA Aviation technical ( Airframe & power plant ) Jordan 2009-2012
Al-Qimma School | High School Certificate | Jordan 2009
Menzies Aviation | Operations agent | Amman-Jordan 10JUN17-30NOV20
„h Following up on airline procedures by consulting the airline manuals.
„h Preparing flight files and shift requirements.
„h Coordinating aircraft services.
„h Responsible for load control.
„h Addressing any upcoming problems and solving them within a limited time margin.
Menzies Aviation | Customer services agent | Amman-Jordan 01FEB15 - 30MAY17
„h Checking in customers for flights at the ticket counter and gate.
„h Providing support in all areas of customer service.
„h Communicating between customers, clients and management.
„h Following up with all departments and customers.
„h Providing boarding/de-boarding services.
OSN Orbit show time| Sales and customer service team leader | Amman-Jordan 01APR13- 28JUL14
„h Responsible for leading the team and providing excellent customer care.
„h Following up with the maintenance team to provide the best level of service to the customer.
„h Following up with customers over the phone and solving their technical problems.
„h Communicating with customers over the phone to renew their annual subscriptions and providing them with other offers.
„h Supporting the team and providing strategy to obtain monthly target.