khaldoon Haddad

I am a highly accomplished Operations Manager currently serving in a prominent BPO company in Jordan. With an extensive background in the telecommunications industry, I possess a proven track record of excellence in customer care, along with profound knowledge and experience in managing call center environments and optimizing customer experience KPIs. My skill set extends beyond these core competencies, encompassing expertise in negotiation, operations management, Microsoft Word, sales, customer care, and people management. Furthermore, I hold a prestigious double-awarded Master's degree in Engineering Management from University of Arizona - USA, and Princess Sumayah University of Technology (PSUT) - Jordan, complemented by a higher diploma in comprehensive media. Over the span of my 11-year career, I have consistently demonstrated my ability to deliver outstanding results, earning multiple accolades and achievements.

12 years of experience in customer care and call center ( operations management)

dual master degree in Engineering Management from University of Arizona and Princess Sumiah University of Technology in addition to Bachelor degree in Telecommunication Engineering