Knan Hamza

Sales and Marketing professional with more than 20 years of experience in handling retail sales, marketing and operations specifically in the FMCG industry. Skilled in administration work and staff management. Seeking a key position in a dynamic organization to contribute accrued skills in augmenting profit margins.

Operational Oversight: Manage all aspects of store operations, including
inventory management, staff supervision, and customer service, ensuring
smooth daily functioning.
Performance Optimization: Implement strategies to improve store
performance, analyzing sales data and identifying opportunities for growth.
Customer Relations: Address customer inquiries and concerns, maintaining
high levels of satisfaction and loyalty.
Bachelor's Degree in Commerce And
Economics - Business
Administration
Beirut Arab University,
Lebanon - 2000
Store Manager (Alt. Retail Manager)
Famil's Basket, Jordan
Sep 2022 - April 2023
Store Setup: Organize and prepare the showroom area for opening, ensuring
proper product display and labeling.
Team Coordination: Manage sales department employees, assign tasks, and
provide training to enhance customer service.
Customer Engagement: Assist customers with product information, orders,
and issue resolution, ensuring high satisfaction levels.
Market and Purchasing Manager (Alt. Procurement Manager)
ECO Market Company, Jordan
Aug 2021 - Aug 2022
Market Preparation: Prepare the market for opening, manage purchase
orders, and ensure the sales area is ready for optimal customer service.
Supplier Management: Negotiate contracts, maintain supplier relationships,
and monitor supplier indebtedness to ensure timely payments.
Sales Monitoring: Analyze sales activities, conduct market research, and
negotiate with suppliers to obtain competitive prices for merchandise.
Owner
Business Development and Strategy: Developed and executed business
strategies to drive growth and increase profitability.
Financial Management: Oversaw budgeting, financial planning, and expense
control to ensure the store's financial health.
Inventory Management: Implemented inventory control measures to
optimize stock levels and minimize losses.
Southern Region Sales Manager (Alt. Regional Sales Supervisor)
Naya Trading Est., Syria
Jan 2009 - Aug 2021
Event Management
Leadership Skills
Merchandising Techniques
Risk Management
Sales Strategy: Develop and implement sales strategies to increase market
share and achieve sales targets in the southern region.
Customer Acquisition: Identify and attract new customers, build strong
relationships, and address customer needs to drive revenue growth.
Team Supervision: Oversee sales team activities, provide guidance, and
References
ensure alignment with company objectives.
Available upon request
 

Achievements and Awards
Se. Section Manager (FMCG Department - OPSS / Frozen Section)
Geant Hypermarket, Saudi Arabia
Jan 2005 – Dec 2007
Departmental Management: Oversee the operations of the FMCG
department, specifically the OPSS/Frozen section, ensuring efficient
workflow and optimal stock management.
Inventory Control: Manage stock levels, conduct regular stock checks, and
ensure accurate labeling and pricing of products.
Team Leadership: Lead and motivate departmental staff, assign tasks, and
Leadership Recognition
provide training to ensure high standards of customer service.
Section Manager - Fruit & Vegetables Section
Carrefour Hypermarket, UAE
Jan 2001 – Jan 2005
Merchandising Management: Organize and maintain the Fruit & Vegetables
section, ensuring attractive displays and efficient product arrangement to
maximize sales.
Staff Supervision: Manage section employees, assign duties, and provide
training to uphold excellent customer service standards and product
knowledge.
Product Knowledge: Provide customers with information about products,
assist with inquiries, and address any concerns or complaints to ensure
customer satisfaction.
Key Account
Shtora Dairy Company, Lebanon
Jan 2000 – Jan 2001
Client Relationship Management: Manage key client accounts, build strong
relationships, and address their needs to foster loyalty and drive sales
growth.
Sales Strategy: Develop and implement sales strategies tailored to key
accounts, identify opportunities for upselling or cross-selling, and negotiate
contracts to secure business.
Designer
Corner Advertising Company, Syria
Jan 1998 – Jan 2000
Client Consultation: Meet with clients to understand their design needs and
preferences, and provide creative solutions that meet their objectives.
Design Development: Develop design concepts and artwork for various
projects, including brochures, banners, logos.

 

Bachelor of Commerce  And Economics - Business Administration
Beirut Arab University – Beirut, Lebanon
2000