mohammad fahham

With extensive experience as a client servicing and advertising operations, I excel in delivering effective digital
marketing solutions. Skilled in cloud and collaboration technologies with certifications from Cisco and Google,
I've successfully managed complex network issues and mentored teams. Holding a Bachelor of Business
Administration from Philadelphia University, I'm committed to ongoing learning and delivering excellence in
media and technology

In my roles in Operational Support and Campaign Management, I developed and executed digital marketing strategies, managed campaigns across multiple platforms, and optimized performance using Google Analytics. I also handled social media accounts, created engaging content, and utilized email marketing to nurture leads. As the primary contact for advertising agencies and direct advertisers, I ensured cohesive digital marketing efforts by collaborating with cross-functional teams.

In Account Management/Client Servicing, I managed key accounts, including L'Oreal Middle East, addressing client inquiries, developing strategies to meet their goals, and conducting regular update meetings. I identified upselling opportunities, resolved issues, and demonstrated expertise in managing Shopify stores.

As a Senior Cloud Support Specialist and Technical Consulting Engineer at Estarta Solutions (Cisco), I led client support, managed account data, trained new team members, and provided technical feedback for continuous improvement. I also led a team of engineers, conducted training, and contributed to hiring processes.

Previously, as a Revenue OSN Executive at OSN, I managed customer accounts, explained product features, achieved targets, and conducted training sessions. At Extensya, I ensured customer satisfaction, provided team training, and supported service delivery via phone and email.

I have completed several training programs and certifications to enhance my skills and expertise. I received training in Amadeus for aviation and reservations from Extensya and critical thinking from Cisco. I hold a Google Ads Display Certification, valid from August 2023 to August 2024, and a Cisco Security Foundational White Belt certification. Additionally, I am a Cisco Certified Specialist in Collaboration Core, with a certification valid from February 2023 to February 2026. I earned my Bachelor's degree in Business Administration from Philadelphia University in Jordan, graduating in 2017