Mohammad Harb

Knowledge of customer service standards and procedures.
Very motivated to attend workshops which improve my skills and add a value for current job and future career.
Very motivated and communicating at all levels with ease and respect.
Ability to learn quickly and adapt to new situations.
Ability to perform well under pressure. Ability to work independently and as part of the team.
Strong personality
Hard working person with positive attitude. Knowledge of telephone consoles and
related equipment.

Concierge / Guest Relation Welcome Desk / WW Agent
W AMMAN
October 2018 - Present
EDUCATION
Bachelor of English Language & Literature Israa University
Year of Graduation: 2020
Score: 88.7/100
Handle guests' special requests and complaints, ensure guests' satisfaction by following up, e-mail handling, give recommendations, direction and information regarding property amenities, services, hours of operation, local areas of interest and activities.
Make special arrangements and appointment (e.g., transportation, reservations and services), update weekly special events of the week.
Check guests in and out, spread awareness of Loyalty Program, up sell rooms, recognize and welcome members and non members, run reports, credit limits and billing configuration.
Recognise and arrange for VIPs guest and members special Amenities based on their preferences to personalise the stay. Inspect rooms assigned for VIPs to assure quality of cleanliness.
Recognise VIPs Guests & Members prior their arrival and arrange for special amenities based on their preferences to personalise their stays. Inspect rooms assigned for VIPs to assure quality of cleanliness. Conduct post departure calls to check up on guests’ stay and handle feedback appropriately.
Receptionist Task Force
Al Manara Luxury Collection (Aqaba) October 2020
Welcome Ambassador
Al Manara Luxury Collection (Aqaba) December 2017 - October 2018
Arrange transportation services, respond to special requests from guests, supply guests with directions and information concerning the facility, activities and the city, be in direct contact with the appropriate department to ensure requests are resolved.

Bachelor of English Language & Literature Israa University
Year of Graduation: 2020
Score: 88.7/100