حول Mohammad Ikbarieh:
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. offering ability to handle customer inquiries through calls, E-mails, and other contact channels, and proven ability to resolve customer complaints in a professional manner.
تجربة
Extensya (8) months
Handling customer's inquiries and needs through calls and e-mails.
- Handling 50+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
- Provided basic technical support for clients on a wide range of company products.
- Persuading cancelling customers to stay with the company, and to continue using the company’s services.
- Memorizing entire line of company products and services, including prices and special discounts.
webhelp 4 months
- Handling calls in a timely manner, while maintaining the highest level of quality.
- Accurately logging all interactions via Client’s Contact Management System
- Assuring customer Satisfaction (C-sat, D-sat) based on LOB requirements.
- Escalate issues to the appropriate department according to Client’s Procedures.
التعليم
I studied English language and literature at al Yarmouk University.
محترفون من نفس قطاع خدمة العملاء/الدعم مثل Mohammad Ikbarieh
محترفون من قطاعات مختلفة بالقرب من Zaynab, محافظة عمّان
المستخدمون الآخرون الذين يطلق عليهم Mohammad
وظائف بالقرب من Zaynab, محافظة عمّان
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