Mohammed Al-BoRini

Over three years in customer service including over-the-phone customer services, sales, tech support. Awarded employee of the month for outstanding ratings and exceptional customer satisfaction. Familiar with Office 360 software, conflict resolution and troubleshooting. Aiming to improve my field of work by gaining more experience and benefitting others as well as myself.  

I will sum up my experience with some points: 

• Handle 90+ calls daily, with duties signing up new customers, retrieving customers' data, presenting relevant product information and cancelling service. 
• Received an average 85% customer satisfaction rating to date, 15 % higher than the company's average. 
• Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations.
• Email daily and weekly target accomplishments to the manager.
• Report technical issues and work with the customer care impact team to troubleshoot any issues or difficulties customers report.
• Document live feedback and customer satisfaction. 
• Follow up with customers regarding shipping and payment issues alongside other departments. 
• Routine training on evolving software, resolution, and coding. 

Business Administration is an academic discipline that focuses on the fundamentals of managing and leading organizations. It provides a comprehensive understanding of various aspects of business, equipping students with the knowledge and skills necessary to navigate the complexities of the corporate world.