Mustafa Raddad

More than 10 years in Cybersecurity and different techinca fieldslike internet provider and network support 

1.“Swivel Secure” Two Factors (Biometric) Authentication system implementation (and presales)
2
• Dealing with Windows server 2016 and 2019,, enabling the active directory and needed
server and allowing communication between the different parties.
• Configure the different aspects on the Swivel server-side on the VM (Linux) and on the Web
console
• Prepare the endpoints to be ready for the remote installation in different ways like GPO and
other solutions like PDQ (software deployment and management).
• Make sure that the Swivel server can sync the computers and the users' menu to its
database.
• Perform the implementation at the customer side and train them to deal with the solution.
2.Trend Micro, Interacting with different security systems, Deep security, Apex one, Worry-Free,
Cloud one.
3. Manage and deliver Fortinet Products Implementations, F.W policies, Static and Dynamic Routes,
etc> (between Fortinet and our end customers)
4. Familiar Platforms: FG-3000D, FG-1500D, FG-3200D, FAC-400E, FAZ3500F and FMG-400E
4. Monitoring and representing the company with the 3rd parties who are hired to apply the
implementation in the remote sites and different countries.
5. Taking ownership of customer issues reported and seeing problems through to resolution.
6. Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
7. Following standard procedures for proper escalation of unresolved issues to the appropriate
internal teams.
8. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a
technical issue.
9. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
10. Provide prompt and accurate feedback to customers
11. Refer to internal database or external resources to provide accurate tech solutions
12. Ensure all issues are properly logged
13. Prioritize and manage several open issues at one time 
 

Princess Sumaya University for Technology (PSUT).
B.A degree in Communication Engineering. 2013
Islamic Educational CollegeSecondary School General Certificate (Scientific Stream) . 2006