Nadia Awad

I am a Training Supervisor with extensive background in developing, conducting, and supervising training 
programs for internally & externally using blended learning concepts, including stand-up, one-on-one and online 
training with ability to perform a variety of technical training tasks and a keen knowledge of current training 
methodologies, review and implement new training programs.
Training professionals thrive in making maximum use of supervisor and instructional skills to identify, develop, 
and conduct unique training programs and organize high-end professional courses.
Develops efficient workforce and motivated employees who can achieve maximum productivity for fast 
growing organizations.
A gifted Customer Service Representative with huge experience in performing office support duties which 
involve providing information to the public, receiving payments, addressing customer complaints, preparing,
and maintaining records within the Finance Department, and performing other duties as required.
Result oriented, dependable professional experienced in customer service, communication with clients, 
handling their complaints. 
Excels in fast-paced environments as well as supervising & motivating staff to increase productivity which helps
us to increase company profitability. 
Work well independently and as part of a team

Education 
Diploma of Professional Training
International Air Transport Association 
(IATA) | Bahrain
Diploma of Travel & Tourism Consultant
International Air Transport Association 
(IATA) | Canada
Diploma of Computer Programming & 
System Analyses
Al Balqaa Applied University | Jordan 
Profile Summary 
Awarded Training Manager offering over two decades of extensive experience in 
Structuring and Designing Training Programs in various fields. Proven track record of 
delivering comprehensive training programs, fostering healthy work environment and 
motivating teams to collaborate, engage and grow.
Demonstrated remarkable outcomes in achieving training organizational goals, developing 
strategic training programs and directing cross-functional teams.
Interested in leveraging my skills and expertise in driving organizational growth, upgrading 
employees’ performance and boosting productivity while developing my career.
Work Experience
Lead Product Training Specialist | Sabre Corporation 
• Led and directed the training team and guided the team to integrate their unique set of 
experiences and skills throughout the training to engage participants in the learning 
process.
• Conducted market research and analyzed trends to improve training programs outcome.
• Performed product demonstrations to staff and customers, collected feedback, and 
suggested recommendations to the engineering team.
• Facilitated and delivered training sessions, as well as assisted with new product launches 
globally.
• Designed and executed new hires training.
• Developed and updated training materials, including presentations, course materials, 
and training manuals, to meet the specific needs of the organization.
• Conducted engaging and informative training sessions, workshops, and seminars on 
various topics, including soft skills, technical skills, leadership development, and 
compliance training.
Training Supervisor | Sabre Corporation
• Managed and directed a team of 6 trainers, communicated organizational needs, 
oversaw team performance, provided guidance, support, identified development needs, 
and managed the reciprocal relationship between staff and the organization so that each 
is successful.
• Identified and assessed training needs in operations, maintenance, management, 
supervisory or general training areas.
• Reviewed and evaluated training products, methods and procedures to ensure timely 
delivery of quality training programs.
• 
Training Courses and Certificates
• Certified HR Manager
The Knowledge Academy | 
London, UK
• Instructional Techniques
IATA Training & Development Institute | 
Bahrain
• Instructional Design
IATA Training & Development Institute | 
Bahrain
• Training Needs Assessment
IATA Training & Development Institute | 
Bahrain
• Advanced Train the Trainer
IATA Training & Development Institute | 
Bahrain
• Train The Trainer
Biz-ability People Performance | UAE
• Shipping Document
Jordan Institute of Maritime Studies|
Jordan
• Internal Quality Auditor
LLOYD'S Register Quality Assurance –
UK
• Excellence in Collection
DHL Express – UAE
• Selling Skills for Customer Service 
Agent
DHL Express |Jordan
• Sales Techniques | Handling 
Complaints | Supervisory Skills | 
Communication Skills – Forte Grand 
Hotel (Le Meridian) |Jordan