raghad mansour

I'm 23 I'm a motivated individual who is a team player and a hard-worker 

• Customer service agent at Csmena since (March 2023– Now).
o Learned the company’s policy that was provided and made sure to memorize it in order to provide an efficient service.
o Handled customers over chat in English and other languages using online engine translators.
o Made sure to provide the customer with specific solutions regarding the issues they’re inquiring about in order to gain their satisfaction with my service and the company’s policies.
o Assisted my teammates in their duties when needed
 

• Event assistant for Jordan Green Building Council (April 2022).
o Put the name of each attendee on record
o Informing the attendees of where they will be seated.
o Greeting the attendees
o Helping the attendees in maneuvering the venue. 
o Running general errands to aid the event planner and other members of the team.  
o Worked as Reception for the event. 
 

• Freelance translator for Cornelius’ beverage dispensing and cooling equipment company in 2021.  
o Translated a Cornelius beverage dispensing and cooling equipment catalog from English to Standard Arabic.
o  Handled and reviewed the format of the text in the document. 
 

Passed tawjihi exams