Reem Shahin

To secure a Personal Assistant, Executive Secretary & Administrative Assistant Positions witha progressive organization where my excellent interpersonal and computer skills can be utilized.

1. Computer literate. Software knowledge includes MS (Word, Excel, PowerPoint & Access). 
2. Financial Software’s: ADP, RIS, ISM, Portal, MPower, Wood Gundy, Formulatrix (issuing T3 slips).
3. Professional and enthusiastic team player.
4. Flexible, reliable and keen learner of new tasks.
5. Accurately and systematically able to set priorities.
6. Keyboarding speed of 70 wpm.

BLUMONT (NGO) – Amman, Jordan                                                                May/22 – Dec/22

Receptionist / Office Assistant

• Assisted HR in scheduling the candidates for interviews of different vacancies in the organization.
• Meet and greet local /global visitors and offer/order refreshments and direct them to the right persons.
• Order and stock stationary items to fulfil the requirements of all employees, prepare PR's and arrange

for maintenance of office equipment and building areas to ensure proper functioning of amenities.

• Answer queries from visitors and callers, and refers them to the appropriate person.
• Scheduled daily appointments and meetings through Electronic Calendar using MS Outlook.
• Booked scheduled different meeting rooms and maintained tidiness on weekly basis for the office.
• Prepared the daily Blumont newsletter with the coordination of Communication Manager.
• Provided administrative support to management and procurement.
• Updated the organisation staff contact information.

• In-charge for the office cleaner.
•  Receive deliveries, sort and distribute incoming mail.
• Maintain the general office filling system.

DUCA FINANCIAL SERVICES (CREDIT UNION) – Toronto (CANADA)       Feb./15 – May/15

Deposit Administrator

• Assisting in opening massive numbers of new accounts for the brokers.
• Assisting in logging and preparing massive number of certificates (letters) for different brokers.
• Inputting the daily RRSP journal using Excel.
• Assisting in the daily office tasks during the RRSP season.

LAKHRAIM BUSINESS GROUP (LBG)                                                            April /13- Sept./13

      Personal Assistant to Chief Executive Officer (CEO)

• Scheduling daily appointments and meetings through Electronic Calendar using MS Outlook.
• Arranging all flights & hotel bookings for the CEO Business Trips.
• Drafting letters, memos & e-mails in English/Arabic.
• Translating documents from English to Arabic and vice versa.
• Drafting all correspondences (English/Arabic), memo, faxes, scanning, binding & PDF documents.
• Assisting the Real Estate Manager in preparing the tenants contracts with their payments. 
• Process Expense Reports to Real Estate Manager on monthly basis.

EASTERN MANGROVES HOTEL & SPA – (Pre-Opening)                               April /12- March/13

       PA to Hotel Manager

• Scheduled daily appointments and meetings through Electronic Calendar using MS Outlook.
• Drafted all correspondences, memo, faxes, scanning, binding & PDF documents.
• Translated from English to Arabic and vice versa to Executive Office, and assisting other department in translation when needed.
• Scheduled the Conference Calls, taking minutes of meetings & Assist in hotel functions when needed.
• Process Expense Reports to Hotel Manager.
• Handled Office Supplies.

Business Centre Supervisor

• Provided In-house/outside guests with different services as: printing, internet access, photocopying, fax, laminating, and binding
• Handled all guests’ inquiries concerning the city attractions, brochures, local and international newspapers.
• Follow up on F.O. purchasing requests and maintenance equipments (printers, computers, copiers) in the business centre & F.O.
• Inputting all associates personal data using CID system.

       INTERIOR DESIGN STUDIO                                                                          Oct./11 – April/12

       Office Manager 

• Scheduled daily appointments and meetings through Electronic Calendar using MS Outlook.
• Drafted all correspondences, memo, faxes, scanning & PDF documents.
• Professionally answered and directed incoming calls to appropriate personnel.
• Prepared and assembled presentation materials.
• Updated monthly attendance sheet using Excel
• Handled Office & Coffee Supplies.

INTER.CONTINENTAL AQABA RESORT                                                 Mar./10 – April/11

       Personal Assistant to General Manager          

1. Scheduled daily appointments and meetings through Electronic Calendar using MS Outlook.
2. Arranged all flights & hotel bookings for the General Manager Business & Personal Trips.

1. Drafted all correspondences, memo, faxes, scanning & PDF documents.
2. Prepared and assembling presentation materials
3. Prepared all different monthly reports related to the hotel & Executive Office (Monthly Quality Self Assessment/Quest/Trading Review/DOO/GSTS/ESPS).
4. Scheduled the Conference Calls, taking minutes of meetings & assist in hotel functions when needed. 
5. Handled Office & Coffee Supplies.

      INTER.CONTINENTAL AQABA RESORT                                                       Dec./09 – Mar./10

      Training Co-ordinator

1. Giving Orientation for new & exciting hotel employees for two consecutive days.
2. Prepared Training Monthly Calendar for the hotel employees.
3. Booked training meeting rooms in advance.
4. Supervise Cross-Training within the hotel departments & Cross-Exposure for overseas training within sister hotels.

      BANK OF MONTREAL – Contract                                                                     Nov./08 – Feb./09

      Investigation Administrator         

1. Investigate Credit Master Card make sure the delinquent amount to be paid in time.
2. Massive different investigations for all customer funding accounts in order to make sure payments made accordingly. 
3. In case unable to locate customer to send funding accounts to agency.
4. Meet daily bench mark (70) applications. 

       FOUR SEASONS HOTELS & RESORTS                                                           Sept./07 – Sept./08

Administrative Assistant – Finance Dept.

1.  Assisted with preparing documents in word and excel.
2.  Prepared and assembled presentation materials.
3.  Photocopying, filing, faxing materials, sorting mail, arranging courier, scanning, binding and other administrative duties as required.
4.  Professionally answered and directed incoming calls to appropriate personnel.
5.  Process expense reports.
6.  Electronic scheduling (Lotus Notes).

       TD WATERHOUSE – Contract                                                                          Dec./06 – Aug./07

       Tax Administrator (T3’s & NR4’s)

1. Input accurately the tax factors for the trust units using Portal System.
2. Assisted in annual test and production review.
3. Reviewed and remitted NR4 suspension accounts reconciliation (interests, dividends & trust units) withholding taxes if applicable to CRA on monthly basis using ISM System.
4. Completed customer inquires/requests received by e-mail, faxes, or through PISO System for processing in timely frame manner.
5. Issued of duplicates/cancelled & amended T3/RL16 using Formulatrix. 

        TD MELOCHE MONNEX – Contract                                                                June/06 – Dec./06

        Office Assistance & Account Payable (Claims) – Victoria Park Office 

1. Input accurately the manual cheques into the billing system using AS400.
2. Post the cheques needed to be deposit into the bank on daily basis.
3. Prepared cheque requisitions for the Bourdeau Vendors on monthly basis.
4. Run the Bourdeau Vendors reports at the end of each month.
5. Accurately input the correct data into the Error Log reports using Excel & AS400.

        HBC WORLD MARKET – Contract                                                                  Dec./05 – April/06

        Tax Administrator (Non-Registered Accounts) T3’s

1. Issued of duplicates/cancelled and amended T3/R16 slips using Amendable & ADP.
2. Completed customer inquires/requests received by e-mail, faxes, or through Remedy System for processing in timely frame manner.
3. Reviewed and remitted withholding taxes if applicable to CRA and Revenue Quebec.
4. Good knowledge of using Wood Gundy & ISI.

        HOLMAN EXHIBITS LTD                                                                                Nov./04 – Jan./05

       Receptionist

1. Professionally received and directed incoming calls to appropriate personnel.
2. Efficiently sorted and distributed incoming mail.
3. Maintained incoming/outgoing courier service on line for the company.
4. Scheduled and arranged meetings.
5. Accurately updated Work and Progress (Excel) on weekly basis for the Employees.
6. Handled Office & Coffee Supplies.
7. Prepared the Monthly Sales Report & ALL Sales Invoices.                                                          

        ROGERS COMMUNICATIONS Inc. – Contract                                               Oct./03 – Nov./04

       Data Consolidate Specialist

1. Reviewed Wireless & Cable client accounts and consolidated them in one bill account.
2. Checked quality of consolidated client data using V21, SGI and MS Excel.
3. Co-ordinated special initiatives on behalf of the Project Supervisor.

       Tm BIOSCIENCE CORPORATION – Contract                                                Sept./02 – July/03       Receptionist & Accounts Payable

1. Received and directed incoming calls to appropriate personnel in a professional manner.
2. Efficiently sorted and distributed incoming mail.
3. Maintained incoming/outgoing courier service for the company.
4. Prepared and updated financial packages.
5. Updated Purchase Order records for various office equipment/supplies.
6. Co-ordinated travel arrangements, and scheduled meetings. 
7. Co-ordinated all accounts payable by using Simply Accounting.
8. Assisted the Staff Accountant in the Annual Audit.
9. Arranged all pass cards for the building and parking access after hours. 

       THE COLLEGE OF PHYSICIANS & SURGEONS OF ONTARIO                       April/02 – July/02 

       Word Processor Specialist - Contract

1. Accurately formatted all Medical and Legal documents and correspondence (reports, settlement letters, directions, memos) using Microsoft Word’95 and Excel.
2. Efficiently binded Medical Records for the department, when required.
3. Efficiently proofread and made all necessary changes for documents and correspondence.
4. Transcribed taped inspection reports using the Dictaphone.   

       BMO NESBITT BURNS – Contract                                                                    Jan./01 – April/02

       RSP Tax Administrator 

1. Daily reconciliation of withholding tax offset accounts using Panagon and ADP.
2. Weekly/monthly tax remittances to Revenue Canada and Revenue Québec.
3. Problem solving RRSP tax queries and acting as an information source.
4. Liaised between Nesbitt Burns and Revenue Canada and Revenue Québec.
5. Maintained orderly storage of tax receipts.
6. Issued and recorded of T4RSPs, T4RIFs and Releve 2s.  

      BMO NESBITT BURNS – Contract                                                                     Aug./00 – Dec./00

      Data Conversion Specialist

1. Reviewed and re-formatted client records to comply with Revenue Canada format rules.
2. Checked quality of converted client data using RIS, MS Access and ADP.

       SYMPATICO-LYCOS                                                                                         March/00 - July/00

      Data Entry Specialist 

1. Efficiently typed of website packets received daily.
2. Proofread and edited as required.
3. Input city site information into Edit Work and UIT.
4. Submitted weekly reports to Manager.

      INTERNATIONALACADEMY OF DESIGN                                                     Aug./98 – Dec./99

      Receptionist / Administrative Assistant                

1. Professionally answered and directed incoming calls to appropriate personnel.
2. Efficiently sorted and distributed incoming mail.
3. Scheduled appointments for students on daily basis.
4. Maintained incoming/outgoing courier service for the Academy.
5. Updated Purchase Order records for various office supplies and equipment.
6. Co-ordinated Open Houses for each term.
7. Prepared Room Schedules for each term.

JORDAN INTER.CONTINENTAL HOTEL                                                       May/93 – Sept./95

Business Centre Secretary

1. Handled daily tasks of the Business Centre (Preparing reports to guests using Ms Word, photocopying, sending faxes, telexes, confirming ticket reservations, and booking meeting rooms for guests).
2. Charged guests for the service offered using Petty Cash & Invoices.
3. Assisted in the administration duties for the department & other departments as required.

HOTEL-CLUB AQUAMARINA I – AQABA                                                      Nov./91 – May/92

Reservation Department Secretary

1. Prepared letters, memos, reports & documents using Ms Word for the reservation department.
2. Assisted in the hotel booking as well the Front Desk for in the Reception tasks when needed.
3. Assisted the Finance Department for the monthly budget when needed.

      KUWAIT HILTON HOTEL                                                                                Oct./87 – April/90

      Business Centre Secretary 

1. Handled daily tasks of the Business Centre (Typing reports to guests, photocopying, photocopying, sending faxes, telexes, confirming ticket reservations for guests).
2. Charged guests for service offered using Petty Cash & Invoices.
3. Prepared In-house Weekly & Monthly guests reports.
4. Assisted in the administration duties for the department & other departments as required.

SENECA COLLEGE – TORONTO, ONTARIO - CANADA                                    Sept./06 – Dec./06

Enrolled in IFIC (Canadian Investment Fund) 

SUCCESS BUSINESSCOLLEGE – TORONTO, ONTARIO - CANADA                Aug./97 – May/98

Computer Administrative Assistant Diploma 

PITMAN SECRETARIAL CENTRE - KUWAIT                                                   Sept./84 – June/85

Executive Secretary

HIGH SCHOOL IN KUWAIT                                                                                   Sept./83 – May/84