Yousef Safi

Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings. Looking to help top-level hotels reach even further success through Concierge positions. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements. Highly communicative professional with more than 8 years of expertise as a Concierge for high-end hotel chains. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.

Guest Service Manager | Coral Aden Hotel                           OCT-2019 - JUL 2020

- Trained new employees on standards and hotel procedures.
- Reviewed housekeeping supply charts and inventories.
- Inspected rooms for damages and sufficient housekeeping practices.
- Upheld high standards for customer service and led by example.
- Greeted and assisted guests by gathering information about reservations or requests.
- Handled guest complaints and offered complementary services to maintain high guest satisfaction rates.
- Established internal databases and record management systems to enhance the accuracy and integrity of all documentation and data.
- Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.
-Drove operational improvements which resulted in savings and improved profit margins.
- Monitored social media and online sources for industry trends.

Students at the University of the People | Business & Administration
May 2011 / Present ( Online student )

Travelling & Tourism The Intermediate Univesity College
OCT 1999 - JUL 2000

High School | AL Hussien High School
1999-2000