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Amman

    Sr Helpdesk Officer - Amman, الأردن - Hikma Pharmaceuticals

    Hikma Pharmaceuticals
    Hikma Pharmaceuticals Amman, الأردن

    منذ أسبوع

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    وصف
    • Answer customer's calls raised to Hikma's call center & Serve as the first point of contact for customers seeking technical assistance over the phone, email, or onsite visits
    • Register incidents and service requests, track updates and follow up until completion
    • Perform onsite/remote troubleshooting through diagnostic techniques
    • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions are taken through to the final resolution
    • Setup Cisco desk phones, audio conference phones and video endpoint devices. Troubleshoot connectivity problems
    • Setting up profiles, emails, and assigning access to Hikma's systems for new employees and assisting in all password-related issues
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    منذ أسبوع

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