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    Customer Service Representative - Amman, الأردن - Accor

    Accor
    Accor Amman, الأردن

    منذ 3 أسابيع

    Accor background
    وصف

    Job Summary

    We are seeking a highly skilled and customer-focused Receptionist to join our team at Accor. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a smooth flow of customers through our store.

    Key Responsibilities

    • Customer Service: Ensure high-quality customer service while following all safety protocols.
    • Front Desk Operations: Ensure a smooth flow of customers through the store.
    • Phone and Email Management: Answer, screen, and forward incoming phone calls and emails in accordance with National Vision protocol.
    • Insurance and Benefits: Process and understand managed care plans while obtaining document information from the insurance company as needed.
    • Customer Information: Provide customers with basic and accurate information.
    • Scheduling: Schedule and confirm appointments, follow-up visits, and classes.
    • Order Status: Check order status and notify customers when orders are in or of any delays.
    • Reception Area Maintenance: Keep the reception area tidy and presentable with all necessary materials.
    • Mail and Inventory: Receive, sort, distribute daily mail/deliveries, and maintain inventory of office supplies.
    • Communication: Participate in regularly scheduled mandatory communication meetings.

    Requirements

    • Experience: A minimum of one year of experience in a similar role.
    • Language Skills: Very good command of English.
    • Flexibility: Ability to work in different shifts.
    • Hotel Experience: Previous experience in the hotel industry.


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