Butler - Amman, الأردن - Accor

وصف

• About the job

  Job Description
  
  We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires the others through examples, innovative-thinker, embodies a strong sense of leadership, communicator who creates an atmosphere that is positive for both team and residents.
  
  Responsibilities and essential job functions include but are not limited to the following:
  
• Greet all arriving guests and offer a detailed orientation of their Rooms and its facilities.
• Establish good public relations with all guests
• Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
• Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
• Always transmits guest requests and preferences accurately to the team
• Receives, records, and distributes various reports via the Opera system
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Maintain the guest's personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Ensures all the residents receive prompt and courteous service
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.
• Practices up-selling of the hotel products and facilities.
• Fully understands the difference of guest levels (VIP)
• Assists with other responsibilities and duties in the absence of a team members or other tasks assigned by the manager.
• Follows all policies and procedures ascertained by the hotel.