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Amman

    Support Engineer - Amman, الأردن - Microsoft

    Microsoft
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    وصف

    • Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.
    • Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.
    • Act internally as a customer advocate.
    • Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
    • Advise customers on how to gain additional value from their Microsoft products.
    • Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

  • Microsoft

    Support Engineer

    منذ 6 أيام


    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Microsoft Corporation

    Support Engineer

    منذ أسبوع


    Microsoft Corporation Amman, الأردن

    Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

  • Microsoft Corporation

    Support Engineer

    منذ أسبوع


    Microsoft Corporation Amman, الأردن

    You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide ...

  • Microsoft

    Support Engineer

    منذ أسبوع


    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, custom ...

  • Microsoft Corporation

    Support Engineer

    منذ أسبوع


    Microsoft Corporation Amman, الأردن

    Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. · Act internally as a customer adv ...

  • Crossover

    Support Engineer

    منذ 6 أيام


    Crossover Amman, الأردن

    What You Will Be Doing · Solving complex customer problems that our AI bot was unable to help them with · Asking insightful questions that get to the root cause of the customer's problem · Generating solutions using your product knowledge and our knowledge bases · Spending 25% of ...

  • Microsoft

    Support Engineer

    منذ أسبوع


    Microsoft Amman, الأردن

    Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. · Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve ...

  • Microsoft Corporation

    Support Engineer

    منذ أسبوع


    Microsoft Corporation Amman, الأردن

    supporting Symantec Endpoint Protection infrastructure; · supporting Symantec Endpoint Protection consoles and third party reporting tools; · updating Symantec Endpoint Protection documentation; · managing/updating Symantec Endpoint Protection client group exclusions; · monitorin ...

  • Microsoft Corporation

    Support Engineer

    منذ أسبوع


    Microsoft Corporation Amman, الأردن

    You will represent Microsoft in front of the customer and our delivery partners and resolve technical issues involving Microsoft products and services. · Act as a technical focal point in relationships with other companies. · Exhibit leadership through personal responsibility, ac ...

  • Microsoft

    Support Engineer

    منذ أسبوع


    Microsoft Amman, الأردن

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    Support Engineer

    منذ أسبوع


    ZagTrader Amman, الأردن

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  • ProgressSoft

    Support Engineer

    منذ أسبوع


    ProgressSoft Amman, الأردن

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  • Amazon

    IT Support Engineer

    منذ يوم


    Amazon Amman, الأردن

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    Network Support Engineer

    منذ أسبوع


    umniah Amman, الأردن

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  • Microsoft

    Support Escalation Engineer

    منذ أسبوع


    Microsoft Amman, الأردن

    · • Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering · • Responsible for the customer support experience with Microsoft · • Own, troubleshoot and solve customer technical issues, using co ...

  • Microsoft Corporation

    Support Escalation Engineer

    منذ أسبوع


    Microsoft Corporation Amman, الأردن

    Support Escalation Engineers (SEE) serve as Senior technical leaders for Microsoft customers and partners, via phone, email chats, forums and web. They deliver value by collaboratively solving customer problems, providing proactive support advice, promoting product quality and en ...

  • Microsoft

    Technical Support Engineer

    منذ أسبوع


    Microsoft Amman, الأردن

    Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming) · Identify cases that require escalation (either te ...

  • Microsoft Corporation

    Support Engineering Manager

    منذ أسبوع


    Microsoft Corporation Amman, الأردن

    Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance. · Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expert ...

  • Persona

    Technical Support Engineer

    منذ أسبوع


    Persona Amman, الأردن

    ponsibilities—what you'll do: · Serve as primary contact for clients post-implementation. · Continually deepen your understanding of the product and stay updated on emerging technologies. · Address technical and business inquiries regarding product functionality, implementation, ...

  • Microsoft

    Support Escalation Engineer

    منذ 6 أيام


    Microsoft Amman, الأردن

    Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering · Responsible for the customer support experience with Microsoft · Own, troubleshoot and solve customer technical issues, using collaborat ...