Director of Customer Success JO - Amman, الأردن - Simera

وصف

• Summary:
  
  As the Director of Customer Success, you will assume a leadership role in ensuring the satisfaction and success of our clients at a strategic level. This position involves overseeing a team of Customer Success Managers, building strong client relationships, and collaborating cross-functionally to enhance overall client success. You will play a pivotal role in shaping the customer success strategy and driving initiatives to maximize customer value.
  
  Key Responsibilities
  
• Lead and mentor a team of Customer Success Managers to drive exceptional customer experiences.
• Build and nurture strong relationships with key clients, serving as a high-level point of contact.
• Collaborate with clients on long-term plans to align with their business objectives.
• Identify and develop new business opportunities with existing customers.
• Act as a bridge between clients and internal teams to find solutions and drive customer satisfaction.
• Provide regular reports on customer success metrics and team performance.
  
  
• Qualifications
  
• Bachelor's degree in Business, Marketing, or a related field. Master's degree is a plus.
• English proficiency at C1/C2 level.
• Proven experience of around 4 years in a leadership role within a customer success or customer experience team.
• 3-5 years of experience in customer service, customer success, or a related field
• Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.
• Proficiency in CRM platforms and experience in building and executing customer engagement cadences.
• Customer-focused mindset with a passion for delivering exceptional customer experiences.
• Strong problem-solving and conflict resolution abilities.