About the job
About The Opportunity
What's On Your Plate?
- Monitor and improve Rider Performance and Compliance
- Lead Rider Recruitment for the allocated zones
- Lead the team to complete Ad-hoc tasks and projects
- Lead a Team of Rider Coordinators and/or Rider Captains
- Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items
- Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level
- Manage rider rooster with proper allocation of shifts/breaks/off-days etc
- Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor
- Inventory management and usage compliance of Rider equipment
- Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed
- Groom rider quality (behavior, appearance, professionalism, presentational etc)
- Setting up a performance improvement plan to improve performance of low performing riders
- Reduce rider complaints originating from customers
- Monitor riders performance on individual level and responsible for coaching/warning riders
- Audits fleet appearance & rider behavior via on ground visits
- What you need to be successful
What Did We Order?
- Bachelor's Degree
- 2+ years of experience in food/grocery tech industry is highly preferred
- Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
- Strong communication skills, both written and verbal.
- Influencer and negotiation with good public speaking and presentation skills
- People management skills: Experience in managing a bigger group of people
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Coordinator Rider
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talabat Amman, الأردنManaging and improving the rider performance of allocated zone/s within a city. Taking ownership of · rider service levels by measuring compliance, finding performance gaps and execute a plan to fill · Reduce rider complaints originating from customers · Monitor riders performanc ...
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منذ 4 أيام
talabat Amman, الأردنMonitor and improve Rider Performance and Compliance · Lead Rider Recruitment for the allocated zones · Lead a Team of Rider Coordinators and/or Rider Captains · Manage rider roster with proper allocation of shifts/breaks/off-days etc. · Supervises rider onboarding and training s ...
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Coordinator Logistics Operations
منذ 4 أيام
talabat Amman, الأردنMonitor and improve Rider Performance and Compliance. · Lead Rider Recruitment for the allocated zones. · Lead a Team of Rider Coordinators and/or Rider Captains. · Manage rider roster with proper allocation of shifts/breaks/off-days etc. · Supervises rider onboarding and trainin ...
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Supervisor Government Relations Officer
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Coordinator Riders - Amman, الأردن - Talabat
