Head of Customer Service - Amman
فقط للأعضاء المسجلين Amman, الأردن
منذ شهر
* نطاق الراتب هذا هو تقدير أجرته beBee
Job summary
As the Head of Customer Service at Jeeny, you will spearhead our vision for exceptional customer service standards. You will be responsible for crafting and executing customer service strategies to drive departmental performance and ensure a seamless consumer experience.
Responsibilities
- Develop and implement strategies to enhance overall customer experience and loyalty.
- Lead and mentor the customer service team to achieve departmental goals.
- Evolve support from a cost center into a value driver (retention, upsell, NPS, brand loyalty).
- Benchmark against industry leaders and adopt best practices in support innovation.
- Collaborate with cross-functional teams to align customer service goals with business objectives.
Requirements
- 5-7 years of experience in a customer service managerial role.
- Proficiency in both written and spoken Arabic and English.
- Strong data analytics skills.
- Advanced proficiency in Microsoft Office suite.
- Excellent communication and project management skills.
وصف الوظيفة
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