Account Manager - Amman, الأردن - CryptoNewsZ

وصف

• About the job

  A pioneer news media house covering news & events from the cryptocurrency industry and blockchain technology is searching for a Chief Editor to oversee the development of all material for the website. You must have the capacity to lead a team, exercise sound judgment, have excellent writing abilities, and pay close attention to detail in order to be successful as our Account Manager. Responsibilities:Client Relationship Management:
• Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
• Regularly engage with clients to assess satisfaction, address concerns, and explore opportunities for collaboration.
• Account Planning and Strategy:
• Develop and execute account plans that align with client goals and company objectives.
• Identify opportunities for account growth and upsell additional products or services.
• Cross-functional Collaboration:
• Work closely with internal teams, including sales, marketing, and product development, to ensure the successful delivery of solutions to clients.
• Collaborate with the customer support team to address and resolve client issues in a timely manner.
• Client Communication:
• Communicate product updates, new features, and relevant information to clients.
• Provide regular status updates and reports on account performance.
• Contract Renewal and Negotiation:
• Proactively manage contract renewals and negotiate terms to ensure client retention.
• Identify and address potential issues that may impact client satisfaction and loyalty.
• Problem Resolution:
• Address and resolve client issues and concerns in a prompt and effective manner.
• Escalate issues to appropriate teams and ensure timely resolution.
• Performance Metrics:
• Establish and monitor key performance indicators (KPIs) for account performance.
• Provide reports and insights to management on account health and growth.
• Qualifications:
• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in account management or a similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and strategic thinking abilities.
• Ability to multitask and manage multiple client relationships.
• Familiarity with CRM systems and account management tools.