Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
Maintain a good working relationship with all Bellboys
Maintain an awareness of guest profiles through the Opera guest profile system
Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
Handle all messages, mails and packages for guest and employees ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
Establish and control the duty roster in accordance with business needs
Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries
