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    IT Engineer - Amman, الأردن - Careem

    Careem
    Careem Amman, الأردن

    منذ أسبوع

    Careem background
    وصف
    • Providing 1st and 2nd line support to all the IT systems and services provided and used by Careem including Call Center.
    • Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensure that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA's.
    • Working on the regional incidents queues to help drive down the incident volumes (remote support).
    • Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users.
    • Ensure that priority 1 / critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness.
    • Perform daily checks to ensure that uptime for network performance, WIFI, meeting rooms, applications etc.
    • Support Call Center by providing related technical support, including configure and deliver required hardware devices (laptop, desktop, mifi, headset,,,etc), resolving hardware and software issues and responding to daily operational support issues .
    • Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary and managing maintenance cycles with vendors.
    • Installation of new hardware, software and printers.
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    منذ أسبوع

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    منذ أسبوع

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    منذ أسبوع

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    منذ أسبوع

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    منذ أسبوع

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