Reservations Agent - Amman
منذ يوم
وصف الوظيفة
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
What will I be doing?As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel.
A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.
Specifically, a Reservations Agent will perform the following tasks to the highest standards:Convert, quickly, inquiries into contracted business
Respond, positively, to sales inquiries to develop future sales leads
Identify sales leads, as appropriate
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
A passion for delivering great customer service
A highly professional telephone manner and excellent communication skills
Outstanding administration and organizational skills
Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment
Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it allWork Locations
Signia by Hilton Amman
Schedule
Full-time
Brand
Signia Hilton
Job
Call Center and Reservations
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