Hospital with a Heart

Hospital with a HeartI was invited last night to the expansion inauguration of the Abdul Hadi Hospital in Amman. There were hundred of invitees and the atmosphere was just invitingly superb. The welcome of the hospital staff was warm and this made me feel I was at home rather than a hospital. The barometer of my expectations soared. This can be challenging for if a guest starts with such high expectations there is the risk that next would come a drop in these expectations.

534e9753.jpgย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  ย  Dr. Samer Abdul Hadi, director of hospital, welcoming the author

Joy is epidemic. My joy was reinforced by the joy of invitees who were all in smiles. That made me remember a presentation that I wrote years back on the CIPP Factor. This acronym stands for Confidence, Integrity, Passion and Pride. These are the factors that make people choose a hospital.

Confidence in the capability of the medical staff and the equipment they use.

Integrity by being honest and showing a consistent and uncompromising adherence to strong moral and ethical principles and values.

Passion for the patient because the patient is weak and showing passion assists the process of healing

Pride by being in a place that is renowned for its friendliness and care, reachability and openness.

Inspection of these factors we find that passion and pride are extremely important for patients and arenโ€™t less important than having confidence in the medical staff and equipment. All hospitals can by modern equipment. But not all hospitals can provide the care and passion for the patient to high levels. It is a definite differentiating factor. If you have doubt about this factor then read testimonials of the patient following their release from hospitals. Make a word cloud of the key words in their testimonials. You shall find passion or lack of it as a paramount factor.

bb05989d.jpgย  ย  ย  ย  ย His excellency ministry of health touring Dr. S. Jaber touring the hospital and is accompanied by Dr. Samer Abdulย  ย  ย  ย  ย  ย  ย  ย  ย Hadi, Director General of the hospital.


Hospitals that heal have passion for the patient.
Ali Anani

I think this what makes the Abdul Hadi Hospital a success story as of its initiation few years back to become a leading hospital in the region. It is the realization that having the greatest medical staff and equipment isnโ€™t enough for a hospital to expand several times its original size without wholeheartedly implementing passionately the CIPP Factor. It isnโ€™t a coincidence that Abdul Hadi Hospital has the H and H in its name. More than it carries the name of the Abdul Hadi Hospital, it carries the human value of a Hospital with a Heart.


thumb_up Relevant message Comment
Comments
Ali ๐Ÿ Anani, Brand Ambassador @beBee

#12
Thank you Franci\ud83d\udc1dEugenia Hoffman, beBee Brand Ambassador. In complimenting I know it is in a way recommendation. One has to be very honest and sure before doing so. The compassion was a driving force in writing this buzz.

Franci ๐ŸEugenia Hoffman, beBee Brand Ambassador

Indeed, not all hospitals are alike. When one is ailing, it is the compassion that aids in the healing process. Your selecting this particular hospital for praise is a wonderful compliment to their staff.

Ali ๐Ÿ Anani, Brand Ambassador @beBee

#10
Your support is shining my friend, Jerry. I am much grateful to you

Jerry Fletcher

Jerry Fletcher

1 year ago #9

Dr. Ali, Your compassion for the men and women that serve with empathy and grace at the hospital is shining here. And so it goes.

Ali ๐Ÿ Anani, Brand Ambassador @beBee

Thank you dear Cyndi wilkins for your very understanding comment. I wrote about this particular hospital because I enjoyed the medication there when few of my relatives were treated there. Patients are concise customers. By this I mean they will only want to go back or recommend for their beloved ones is their own personal experience. They shall not do so unless they were treated with compassion. I shall study your suggestion later tonight.

Cyndi wilkins

Cyndi wilkins

1 year ago #7

Beautiful piece here Ali \ud83d\udc1d Anani, Brand Ambassador @beBee...and I'm certain Abdul Hadi Hospital appreciates your sentiments...The only thing I would consider altering is perhaps noting it is the heart of 'compassion' that patients seek when dealing with the distress of an illness in feeling the staff is sympathetic to their needs;-) I agree that is one of the biggest complaints that you hear from patients after a hospital stay is that the staff seemed more concerned with their own agenda rather than patient focused care.

Ali ๐Ÿ Anani, Brand Ambassador @beBee

#6
I am passionate to you and your comments dear Debasish Majumder

Debasish Majumder

Debasish Majumder

1 year ago #5

#5
yes, passion for your always insightful buzzes trigger me to share sir Ali \ud83d\udc1d Anani, Brand Ambassador @beBee. your buzzes are always enriching my dear sir.

Ali ๐Ÿ Anani, Brand Ambassador @beBee

Thank you dear Debasish Majumder for sharing the buzz

Ali ๐Ÿ Anani, Brand Ambassador @beBee

#3
I love your comment dear Oswaldo Enrique Diaz Delgado. Indeed, (Human Development), a passion made love for the humanity. This is what Abdul Hadi Hospital is catering for.

Ali ๐Ÿ Anani, Brand Ambassador @beBee

I am grateful to you Javier \ud83d\udc1d C\u00e1mara Rica for sharing this buzz. I am deeply grateful to you

Ali ๐Ÿ Anani, Brand Ambassador @beBee

I thank you Pascal Derrien for sharing the buzz.

More articles from Ali ๐Ÿ Anani, Brand Ambassador @beBee

View blog