Lwiza Dababneh

PERSONAL SUMMARY:

• Speed accuracy and mathematical skills. Exceptionally customer and service-oriented. Practiced team leader with strong training administrative and supervisory abilities.

SIGNIFICANT ACHIEVEMENTS ANDTRAINING COURSES:

• Management Executive Training Institute of Canada Professional Customer Service &Selling Skills | 8th - 12th December, 2012
• Alliance Human Performance Development Certified Customer Service Professional in(Banking) | June, 2009
• Alliance Human Performance Development Customer Service & Cross Selling Development Program | June, 2009
• In continuation of the efforts exerted by the Hashemite Kingdom of Jordan in the field of anti money laundering and counter terrorism financing, as well as international sanctions and bans. | 27th August, 2017

SKILLS:

• Languages: Arabic, English
• SOFTWARE PACKAGES: Microsoft Office (Word, Excel,PowerPoint, Visio)

Head Teller | 2008 - 2018
Operations & Branches support department| Implementation team in Jordan Ahli Bank:

• Implementing & testing the fully cycle Electronic Cheques Clearing System (ECCS)integration to bank system core with fully training to employee.
• Studding Financial Transaction on clients accounts and confer permissions to branch adjusting the transactions.
• Sending out credits cards, Visa & Visa Electron Operations (Issuing, Renewing),Clearing, transfers.
• Supply different banking service such as Personal loans, withdrawals, deposit. Complete all post-approval loan documentation; ensuring the Bank’s position is fully protected. 

Customer Service Officer | Back Office |Operations Department

 Head Teller officer
Ahli Bank | Amman | Jordan
Discount loans. Discounting Bills. Payment of loans and promissory notes.

Front office desk, Teller
Retail experience in addition to cross-sell products and services.

Latin Secondary School | Al-Fuhais
Jordan | Amman
High School Diploma| September 2003

Al-Ahliyya Amman University
Jordan | Amman
Bachelor in Business Administration | June 2007

SIGNIFICANT ACHIEVEMENTS ANDTRAINING COURSES:

• Management Executive Training Institute of Canada Professional Customer Service &Selling Skills | 8th - 12th December, 2012
• Alliance Human Performance Development Certified Customer Service Professional in(Banking) | June, 2009
• Alliance Human Performance Development Customer Service & Cross Selling Development Program | June, 2009
• In continuation of the efforts exerted by the Hashemite Kingdom of Jordan in the field of anti money laundering and counter terrorism financing, as well as international sanctions and bans. | 27th August, 2017