Nour Kouz

I know the importance of keeping customers happy and I would like to share my Customer Service and Office experience as an asset to your business. I have included my resume as the first step to receiving a position should one come available.

As you can see from my enclosed resume, I have experience as an Administrative Assistant / Receptionist. My skills include MS Office (Word, Excel, Outlook and PowerPoint). You will find me to be punctual, dedicated and a mature individual who is motivated and willing to learn new skills. I am someone who applies herself to ensure customers receive the best possible service.

Executive Assistant 

Ayla Oasis – Jordan
Duties and Responsibilities:
 Processing all incoming e-mails, letters, and other correspondence
 Prepare responses to correspondence containing routine enquiries,
and keep records of all correspondence
 Read and analyze incoming memos, submissions and reports to
determine their significance and plan their distribution
 Write business correspondence, process documentation of board
decisions and meeting minutes
 Plan, coordinate and schedule executive and other meetings and
functions
 Prepare meeting agendas and distribute, also arrange
teleconferences
 Schedule and arrange meeting facilities and refreshments
 Managing all incoming calls to executives, and take messages
 Respond to voicemail messages and calls
 Manage and maintain the executive’s diary in terms of scheduling
appointments, time management and keeping it up to date
 Prepare payment requests for invoices as per company’s policy
 Make travel and accommodation arrangements for the executives
 Maintain office equipment and stationery
 Place purchase requisitions for office consumables
 Helping the Director of Finance with presentations
 Working on ERP system (SAP Business One)
 Translation from Arabic to English and vice versa

Bachelor Degree in English Literature - Business Administration
Yarmouk University - Irbid, Jordan 2005
High School – Tawjehi Jordan
Rosary College - Amman, Jordan
Art Stream 2001

Amman