Omar Habilla

Experienced IT Technical Support adept at swiftly resolving hardware and software issues. Effective communicator with a customer-focused approach, ensuring smooth system operations. Stay updated on tech trends for delivering high-quality support.

i worked as Technical Support Officer at AL-Manaseer Industrial Complex, Qatrana

:my responsibilities

Assisted +300 employees with technical support on daily basis, the support included troubleshooting/solving technical issues.

. Configured, maintained and updated workstations (laptops/PCs) with latest software, email clients and new windows versions.

. Installed, upgraded network devices (servers, switches, access points) and CCTV camera across the complex.

. Configured and maintained backup servers using Acronis and ensured weekly/monthly data is being taken.

. Installed and configured Microsoft Teams, zoom and anydesk software as a part of the Manaseer Group Covid response plan.

. Maintained and updated the custody system.

. Installed, upgraded windows servers

 i studied computer information system(CIS) in the university of jordan