Yousef Kiwan

Dedicated and detail-oriented customer service professional with extensive experience in audit, NDR, and social media management. Proficient in delivering exceptional customer experiences through proactive communication, strategic problem-solving, and meticulous attention to detail. Skilled in managing customer inquiries, addressing complaints, and ensuring timely resolutions, all while maintaining high levels of service and customer satisfaction. Committed to enhancing user experiences and fostering positive relationships with customers through effective collaboration and teamwork.

Education: Undergraduate B.S. in General Administration – Jordanian University (2023 – Present) Languages: English (Excellent writing and speaking) | Arabic (Native speaker)

Professional Experience: Extensya – Amman, Jordan Audit & NDR Specialist Dec 2023 - June 2024  Proactively contacting customers to confirm their orders and ensure accuracy, while also addressing any questions or concerns they may have regarding their orders or delivery schedules.  Communicating with social media followers, including responding to queries in a timely manner.  Thoroughly verifying order details with customers to ensure alignment with their expectations and specifications, thereby minimizing errors and discrepancies in the order fulfillment process.  Effectively managing and rescheduling delivery dates with customers as needed, accommodating their preferences and logistical constraints while maintaining a high level of service and customer satisfaction. Previous Roles: Extensya – Amman, Jordan Social Media Representative Oct 2024 – Dec 2023  Providing prompt and helpful responses to customer inquiries, comments, and messages received via social media platforms, ensuring a positive customer experience and satisfaction.  Addressing customer complaints, concerns, and issues effectively and efficiently, escalating complex problems to appropriate departments or management as needed to ensure timely resolution.  Demonstrating excellent written communication skills to convey information clearly and professionally in online interactions with customers, maintaining a courteous and respectful tone at all times.

Education: Undergraduate B.S. in General Administration – Jordanian University (2023 – Present)