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Amman

    Support Engineering Manager - Amman, الأردن - Microsoft Corporation

    Microsoft Corporation
    Microsoft Corporation Amman, الأردن

    منذ أسبوع

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    وصف
    • Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance.
    • Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, agility and excellent communication and interpersonal skills needed to support our customers effectively
    • Actively lead and enable our quest to ensure our people/teams reflect the diversity of our global customer base.
    • Conduct employee assessment discussions, provide coaching, share feedback regularly and partner with employees on career development.
    • Manage all aspects of customer support delivery, including daily operations, scheduling, meetings and addressing customer feedback.
    • Foster a strong partnership between technical support teams and stakeholders in other parts of the business
    • Partner with global peers to ensure consistency and follow-through for global processes and coordination of resources
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