لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
Support Escalation Engineer - Amman, الأردن - Microsoft
