About the job
Accountabilities and Key Roles:- Stay abreast of Visa and Mastercard chargeback rules and regulations, analyze chargeback trends, and develop strategies to minimize chargeback losses. Process and manage chargeback disputes efficiently and effectively.
- Lead the implementation and management of Apple Pay/Tab to Pay provisioning services, ensuring seamless integration with existing card payment systems. Collaborate with technical teams to configure and maintain Apple Pay provisioning workflows, addressing issues related to card tokenization, device provisioning, and security.
- Develop and implement tab-to-pay/Apple Pay functionalities to enable frictionless transactions for customers. Define business rules and transaction workflows for tab-to-pay/Apple pay services, ensuring compliance with Visa, Mastercard, and Tab to Pay/Apple Pay guidelines.
- Analyze payment processes and identify opportunities to streamline workflows, improve efficiency, and enhance the customer experience. Implement enhancements to authorization, settlement, and reconciliation processes to minimize transaction latency and maximize throughput.
- Collaborate with cross-functional teams to enhance authorization processes, ensuring seamless transaction approvals while maintaining security and compliance with card network rules.
- Lead the implementation of tokenization solutions to protect sensitive cardholder data and streamline payment transactions. Work closely with technical teams to integrate tokenization technologies into existing systems and processes.
- Develop and maintain comprehensive business rules governing card transactions, including transaction limits, fraud detection parameters, and dispute resolution procedures. Continuously monitor and adjust business rules to adapt to changing market conditions and regulatory requirements.
- Ensure adherence to Visa and Mastercard regulations, including PCI DSS compliance, by implementing robust controls and monitoring mechanisms. Conduct regular audits and assessments to identify and address compliance gaps.
- Provide training and guidance to internal stakeholders on Visa and Mastercard rules, authorization best practices, tokenization technologies, and business rules. Foster a culture of compliance and continuous improvement throughout the organization.
- Knowledge in the fraud risk assessment is a plus.
- Job Requirements: Education:
- Bachelor's degree Finance, Business, FinTech, Computer Science, Cybersecurity, or related field. Certifications in fraud prevention or cybersecurity is a plus.
- Experience:
- 8+ years of hands on experience in Cards and/or Digital Banking.
- Competencies:
- Proven track record in Cards/Digital Banking operational cycle and technicalities.
- Proficiency in Excel and word.
- Excellent report writing skills
- Discretion and integrity in handling sensitive information.
- Exceptional communication skills, both written and verbal.
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