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Amman

    Science teacher - Amman, الأردن - Ahliyyah & Mutran

    Ahliyyah & Mutran
    Ahliyyah & Mutran Amman, الأردن

    منذ 6 أيام

    Default job background
    وصف

    The ICT Support Officer will work as an extension of the Provisioning and Support Team, supporting the administration of matters relating to the management and support of IT equipment and services within the IT Infrastructure Section. The role is responsible for undertaking work that is moderately complex in nature, under general direction, utilising functional expertise within the area of ICT support.

    Job Responsibilities:

    • Analyzing business requests and identifying solutions to meet business requirements using sound judgment.
    • Installing, configuring, testing, and troubleshooting IT hardware and software.
    • Resolving issues related to usability, customization, and connectivity.
    • Receiving, checking, and processing purchase requests and verifying incoming and outgoing goods against records.
    • Creating and maintaining records with a strict degree of accuracy.
    • Building and maintaining effective stakeholder relationships, including representing the work area at internal and external meetings and conferences.
    • Communicating effectively and professionally.
    • Contributing to doctrine, election preparation, and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.
    • Performing additional duties or assuming responsibility for functions as directed from time to time.

    The Digital Technology Branch delivers a range of ICT services to the agency including infrastructure, application development and communications. ICT services are delivered through a select sourcing model, with a mixture of in-house and outsourced resources.

    The Digital Technology Branch is committed to building the agency s information technology capability by providing resilient, modern, and secure systems informed by data and insights, and to upskill teams to develop innovative new products and services.


    The IT Infrastructure Section is responsible for the management and problem resolution of the agency s ICT infrastructure, including:

    • ICT on-prem and cloud networks
    • Messaging systems
    • File storage and management
    • Database administration
    • Software delivery


    Requirements

    Mandatory:
    • Knowledge and experience working with IT systems, services, and processes.
    • Ability to coordinate simple procurements of standard services or COTS items.
    • Ability to coordinate packaging, shipping, collection, auditing, and tracking of goods and assets.
    • Ability to conduct logistical functions such as planning, stocking, and disposal operations.
    • High level of attention to detail.
    • Knowledge and experience in completing tasks and delivering quality results.
    • Proven ability to communicate effectively with stakeholders and resolve issues across a dispersed network.
    • Ability to conduct analysis, research, and report findings, and identify business efficiency opportunities.
    • Demonstrated personal integrity while achieving results within legislative and policy parameters.

    Desirable:
    • Knowledge and experience working within logistics systems and processes.
    • Knowledge and experience working within an ITIL environment.


    Essential criteria 1.Demonstrated experience in transformational programs, guiding and driving product owners/business SME to develop user journey, business features, streamline business processes and consolidate common services/data to deliver business change to deliver contemporary customer experience. 2.A proven track record in working in Agile environment to develop requirements artefacts for complex IT systems including websites and mobile applications. 3.Experience working with complex IT systems, including a sound understanding of system interoperability, database structures and data flows between systems. 4.Demonstrated experience coordinating and leading consultation with internal and external consultants to elicit user and business requirements. 5.Proven ability in development of high-quality BA artefacts as required. Desirable criteria 1.Previous experience working on the Department s Employment and Workplace Relations IT systems or experience in a Government Agency is highly desired. 2.Experience using Azure DevOps for Agile Methodology.
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