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    Senior Quality - Amman, الأردن - Braintrust

    Braintrust
    Braintrust Amman, الأردن

    منذ أسبوع

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    وصف
    • Responsibilities:
    • Oversee and enhance the quality of 4-5 digital therapeutic and data collection products, acting as the primary owner of all quality assurance processes.
    • Prioritize issue backlogs for each product to ensure timely and effective resolutions and reduce CPT.
    • Improve the development speed and product quality through definition of process, reporting, and automated testing capabilities.
    • Design and implement processes and tracking systems for reports, bugs, test cases, and customer feedback to ensure seamless and systematic quality assurance.
    • Manage support for public products post-launch, including defining support infrastructure and systems.
    • Define and own key performance indicators (KPIs) for quality, driving continual improvement and excellence.
    • Plan and orchestrate external implementation of manual and automated testing, identifying gaps and opportunities to enhance coverage.
    • Serve as the bridge between external QA teams and internal departments, facilitating communication and collaboration.
    • Operate across multiple products simultaneously, ensuring consistent quality and performance standards.
    • Mentor and uplift non-technical staff; collaborate with cross-functional teams (including external resources) for enhanced product understanding.
    • Qualifications:
    • 5+ years leading a QA team and managing multiple projects simultaneously, ensuring consistent quality assurance standards and practices.
    • Minimum of Bachelor's degree in Computer Science or a related field.
    • Highly organized with a knack for developing efficient systems and processes.
    • Familiarity with tools such as Notion, Confluence, and GitHub, and adaptability to new technologies and platforms.
    • Experience with test automation platforms and strategies.
    • QA or developer experience on live-service products and an understanding of the complexities associated with support.
    • Proven track record in enhancing the speed of development and the quality of products through effective QA practices.
    • Excellent communication skills to act as a liaison between external QA teams and internal departments, ensuring seamless collaboration and quality assurance.
    • Proactive in identifying and resolving challenges, with a focus on continual improvement and excellence in product quality.
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