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AYS Agent
منذ ساعة
MARRIOTT International Amman, الأردنOur Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing ...
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Regional Support Manager Trilogy
منذ 5 أيام
Crossover Amman, الأردنCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? · Are you a customer support veteran who relies on deep technical experience and leader ...
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Head of Customer Support
منذ ساعة
Crossover Amman, الأردنTrilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvemen ...
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Senior software engineer
منذ ساعة
Braintrust Amman, الأردنAbout the job · Job Description · We're a startup founded by serial entrepreneurs with a track record of successful exits. We closed a seed round from top Silicon Valley VCs and angels, and we're on a mission to fix the healthcare staffing shortage with AI. Our focus is on using ...
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Developer Trilogy Remote
منذ يومين
Crossover Amman, الأردنAbout the job · Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? · Are you looking to jumpstart your tech career and experience firsthan ...
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Head of Customer Support
منذ 4 أيام
Crossover for Work Amman, الأردنPut knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% o ...
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Head of Customer Support
منذ ساعة
Crossover for Work Amman, الأردنPut knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% o ...
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Enterprise Account Executive
منذ يوم
Glean Amman, الأردنAbout the job · About Glean · We're on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize informa ...
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Technical Support Representative
منذ ساعة
Crossover Amman, الأردنAbout the job · Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? · Does this sound like you? · Your friends and family call you to troub ...
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Senior Software Engineer Backend Python
منذ 5 أيام
Blueground Amman, الأردنAbout the job · At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life's latest adventure. · We've grown a lot since our founding in 2 ...
AYS Agent - Amman, الأردن - Marriott Hotels Resorts
وصف
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.