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Amman

    Head of Customer Support - Amman, الأردن - Crossover for Work

    Crossover for Work
    Crossover for Work Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

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    وصف
    • Put knowledge at the center of the organization. We want our knowledge base to drive agent training and answer all customer questions before they are even asked. You will lead both the human writing team and the AI team that directs our Autobot. The Autobot currently solves 30% of L1 tickets, but our goal is to achieve 70% and then move on to solving L2 tickets.
    • Solve tickets fast and on the first attempt. Our agents currently solve 30% of tickets on the first attempt within one day. Your goal will be to increase this to 80% first contact resolution (FCR) within one 8-hour shift.
    • Run a truly global, remote 24/7 organization. When a ticket comes in, we strive to answer immediately and in-shift. If we can't, we pass it off to the next shift until the issue is solved. This requires maximizing agent quality and agility. Our agents are currently cross-trained on 2 to 3 products. With improvements to the knowledge base, you can help us increase that amount to at least 5.
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    تم العثور عليها في: DrJobEn JO A2 - منذ يوم

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    تم العثور عليها في: DrJobEn JO A2 - منذ يومين

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    تم العثور عليها في: DrJobEn JO A2 - منذ يومين

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    تم العثور عليها في: DrJobEn JO A2 - منذ 22 ساعة

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    تم العثور عليها في: DrJobEn JO A2 - منذ 4 أيام

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    تم العثور عليها في: DrJobEN AE A2 - منذ 22 ساعة

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    تم العثور عليها في: DrJobEn JO A2 - منذ 22 ساعة

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