لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Work to understand the customer engagement process and with engineer directly to gather inputs on symptoms
- Provide consulting, resolution advice to Delivery Partner that will improve the customer experience. Offer technical guidance to others and share technical expertise.
- Ensure on-the-ground Delivery Partner engineer support related to resolution of customers technical issues. Assist in customer escalations and help solve complex technical problems.
- Proactively perform case reviews and customer wellness. Recommend case escalation as appropriate and per established guidelines.
- Monitor and evaluate Delivery Partner performance and technical readiness and evaluate and contribute to improvement in Delivery Partner support engineer quality.
Partner Technical Advisor - Amman, الأردن - Microsoft
