Monitoring, Evaluation and Learning Coordinator - Amman, الأردن - Mercy Corps

وصف

"About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible.

To do this, we know our teams do their best work when they are diverse and every team member feels that they belong.

We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

Mercy Corps has been operating in Jordan since 2003.

In partnership with civil society organizations, the private sector, and the government, Mercy Corps Jordan has reached more than 3.4 million Jordanians and displaced populations in the country.

Working throughout the country, Mercy Corps is driven by the mission to contribute to the emergence of a peaceful, resilient and prosperous Jordan which is inclusive of youth and women.

We seek to build a future for Jordan in which all people feel secure, believe in the goodness of communities and institutions around them, and are on a sustainable path toward economic self-reliance.

Our strategic directions focus on promoting strong communities and governance, peace and social cohesion and environmentally sustainable and inclusive economic growth.

The Program / Department / Team
Inclusive Security and Resilient Youth (ISRY) Mercy Corps will implement a 12-month program "Inclusive Security and Resilient Youth Project – ISRY,'' a community-based development program supporting at-risk youth in Jordan between
the ages of 16 to 30.

ISRY will adopt a positive youth development approach to psychosocial support interventions to promote learning; increase stability through co-existence and inclusive security and build the psychosocial resilience of youth and their families.

Mercy Corps will create connections between youth and Public Security actors through engagement in Nature- based activities and community-based activities.

In close collaboration with the Ministry of Youth and Ministry of Social Development, the program will identify three local community- action hubs- CAHs in the north, center, and south of Jordan - to establish Community Action Hubs that provide youth with a safe space to improve social stability and ultimately make youth and their communities more resilient.

Additionally, the program will seek to strengthen the CAHs' institutional capacities to sustain long-term impact.

The project will place additional focus on the national level to strengthen the role of women and youth representation in the Youth Peace and Security - YPS coalition in Jordan, through close collaboration with the Ministry of Youth and other stakeholders.

The Position

The Monitoring, Evaluation, and Learning Coordinator will be responsible for providing technical leadership and assistance on information management and monitoring, evaluation in the project.

S/he will work closely with the Senior Project Manager and Component leads on developing indicators and MEL systems and plans in order to track and report to the project indicators.

The MEL Coordinator will also ensure timely and quality implementation of the development and implementation of MEL systems and data collection tools focused on analysis and reporting to ensure quality reporting to the donor and Mercy Corps.

S/he will provide support for information management systems development and maintenance, data analysis and reporting, and capacity building of staff.

Additionally, s/he will work closely with

partner Community Action Hubs- CAHs to build their capacity in monitoring and evaluating their hub activities to ensure sustainability of CAH functionality.

Additionally, the MEL Coordinator will be taking the lead on development of a systematic and realistic monitoring plan, contribute to project design, advice, and reports during the implementation, and evaluate the project on a regular basis and by the end of the project as well.

Moreover, s/he will be responsible for taking the lead on the process of data collection, analysis, and visualization using different software including (but not limited to) ONA/ODK, Power Bi in order to provide quality MEL results and reports.

The MEL Coordinator will report directly to the Senior MEL Manager and ISRY Senior Project Manager.
Essential Responsibilities

MONITORING, EVALUATION AND LEARNING, INFORMATION AND QUALITY MANAGEMENT

• Project Oversight: Assist the project manager in overseeing all aspects of project planning, execution, and completion. This involves ensuring that project objectives are met within budget and on schedule.
• Risk Management: Identify potential risks and issues that may arise during the project lifecycle and work with the project manager to develop mitigation strategies. This involves monitoring project progress and addressing any challenges that may arise in a timely manner.
• Lead the design of monitoring, evaluation, and learning system and implementation for all aspects of the program, including monitoring project progress by developing and applying monitoring tools to inform reports to donors and key stakeholders;
• Develop and Update MEL plan by ensuring having the final Logic Model and the Indicator Plan built-in or uploaded to TolaData, reflecting sex and age disaggregation (SADD) for relevant indicators. In addition to developing monitoring plans, data quality, data protection in accordance with Responsible Data Policy and evaluations.
• Develop MEL Technology Plan before implementing a technology solution for data collection, storage, protection, analysis, or visualization, and be approved by MEL advisor.
• Ensure having proper MEL documentation, including MEL folders for indicators, with all raw and analytic datasets/ evidence, data collection tools, analysis workbooks, and related documentation.
• Lead on developing the project learning plan and conducting learning quarterly events in collaboration with MEL Advisor.
• Plan and conduct the final internal performance review and align it with quarterly learning review sessions.
• Plan and conduct Data Quality Assessments (DQAs) in support of the MEL advisor
• Work on TolaData software and ensure all indicators must be updated regularly.
• Design SOW for planned MEL-related studies, evaluations, and assessments and be completed at least three months before the scheduled data collection activities start date and approved by the MEL advisor.
• Ensure adherence to participants data protection protocols;
• Ensure monitoring and evaluation systems and tools, data collection, entry, cleaning, and storage are appropriately implemented by the MEL team at MC and CAH.
• Ensure monitoring and evaluation data is analyzed to an appropriate standard and that the results of analysis inform project decision-making.
• Lead the implementation of project impact evaluation and research reports.
• Lead the process of developing data collection tools that are essential in monitoring project progress against set milestones and evaluating the impact of project activities in targeted communities.
• Support in the implementation of surveys, focus group discussions, interviews, and follow-up on monitoring and evaluation exercises for various initiatives in targeted communities.
• Establish MEL and information management systems and beneficiary database systems in partner

CAHs operating in the project, taking into consideration the political context and the confidentiality of the data collected

• Ensure compliance with relevant Mercy Corps New MEL policy and donor policies and regulations
• Assist in developing quality management standards to mainstream effective training programming in partner CAHs.
• Actively participate in Jordan MEL community of practice and support other MEL teams where needed.
• Other duties as assigned.

DATA COLLECTION

MONITORING DATA

• Develop data collection tools and instruments – including digitized data collection methods i.e. ODK collect built on XLS forms
• Establish and ensure a comprehensive and updated database for the project, and pay regular review to the database
• Keep up to date with the latest technologies to facilitate data-driven programmatic decision- making and project quality assurance.

EVALUATION DATA

• Lead the development process of developing research questions and methodology to assess community needs and community-based organizations selection and report on key findings.
• Lead the development process of developing research questions and methodology to evaluate the impact and appropriateness of the project towards the end of funding
• Coordinate the implementation of surveys, focus group discussions, interviews, and follow- up on evaluation exercises for various initiatives under the project

CAPACITY BUILDING AND MENTORING

• Provide training and mentoring in the development of MEL plans, MEL tools as well as survey design, methodology, data collection, and other skills as required for assessing the impact of the project.
• Plan, lead and evaluate regular MEL training workshops for MEL capacity building for partner CAH focal points in Arabic and English.
• Lead on conducting basic and advanced MEL training (including data collection methods, capturing success stories, analyzing and interpreting data, and reporting) to build and raise the capacity of project teams and CAH personnel
• Provide continuous support and mentoring to project MEL Officer and assistant to undertake enhanced MEL tasks in the project.
• Provide continuous support and mentoring to MEL focal points to lead on advanced MEL activities in partner CAHs.

REPORTING

• Ensure appropriate internal communication and feedback systems are in place and functioning so that MEL informs project planning and implementation.
• Ensure high quality and timely preparation of MEL data for reports to donors and partners such as the annual, quarterly, and monthly reports (focusing largely on high-level indicators), including:1) Inception report.

2) Quarterly report (Narrative progress Quarterly learning reports and progress on indicators)
3) Annual report (Narrative progress and DQAs report and progress on indicators)
4) Final report including (Final Internal Learning review Report, Narrative progress report and progress on indicators)

• Ensure that research and assessments conducted are analyzed to expected quality standards and reports compiled timely and disseminated for sharing and learning.
• Present and disseminate monitoring and evaluation findings to management, MC higher management, HQ representatives, and donors.
• Lead on maintaining and reporting on Mercy Corps' Tola website on Monthly basis.
• Support in developing projects reports by incorporating most updated MEL data.
• Lead the project internal and external progress reports in close coordination with the Senior

Project Manager.

• Contribute to documentation, project data, lessons learned and best practices for internal and external sharing

PROJECT COORDINATION ACTIVITIES

• Assist the Senior Project Manager in all operations related to the project implementation, monitoring and evaluation, and reporting.
• Manage and monitor consultants' work on a regular basis and review deliverables provided to make sure they're meeting the minimum standards.
• Assist in facilitating field visits for Mercy Corps staff and donor agency visitors.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned.

PEOPLE (TEAM MANAGEMENT)

• Effectively manage CAH personnel implementing MEL functions and coordinate the day-to- day activities including capacity building, planning, implementation, monitoring, evaluating, and

reporting.

• Design and implement a training plan for local CAHs' MEL Focal Points, youth workers, case coordinators, and CAH management staff in order to develop ownership and full responsibility for activities and align understanding of project objectives.
• Ensure that partner MEL systems meet the required technical expectations/are in line with relevant programming guidance and data protection protocols.
• Conduct monitoring of CAH personnel engaged in MEL activities, including pre/post assessments, attendance, outreach, and filing.
• Establish and maintain a reporting system (or database) for MEL Focal Points, ensuring that reporting is timely and technically accurate.
• Evaluate the performance of MEL Focal Points and ensure training needs are met in a timely manner.

ORGANIZATIONAL LEARNING
As part of MC's commitment to organizational learning and in support of the understanding that
learning organizations are more effective, efficient, and relevant to the communities they serve – all MC

team members are expected to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work.

We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY:
MEL officer & assistant and MEL focal points in the local partner CAHs


ACCOUNTABILITY:

REPORTS DIRECTLY TO:
Senior MEL Manager and Senior Project Manager


WORKS DIRECTLY WITH:
Partner CAH technical support focal points, Project Team Leaders, Coordinators, and Officers


KNOWLEDGE AND EXPERIENCE:
Minimum BA degree in Sociology, Economics, Statistics or other relevant fields

Minimum 5 years of experience in monitoring and evaluation of development or relief programs and 7 years of experience at NGOs.

Proven experience in leading a team.
Demonstrated skills in data collection, statistical analysis methods, and database management
Demonstrated experience in building log-frame, indicators and relevant tools
Experience developing and delivering training on MEL.
Very strong writing skills, including reports, best practices, case studies, etc.
Proficiency in Microsoft Office applications including Excel and Word
Proficiency in developing XLS forms and using ODK is required;
Proficiency in using Power Bi is plus.
Fluency in Arabic and English


Success Factors:
Deep commitment to humanitarian principles and values
Willingness to learn new skills and methodologies
Ability to work under pressure, independently, and with limited supervision
Demonstrated organizational skills
Demonstrated creative problem-solving skills
Security, political and cultural awareness
Ability to provide a high quality report in English

Ability to multi-task while meeting several pressing deadlines
Mature, responsible, and diplomatic in their interactions with others;
Pays attention to detail and is meticulous, thorough, and results-oriented

Living Conditions / Environmental Conditions
The position is based in Amman, Jordan.

Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together.

Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world's most complex challenges.

We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as
individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis.

We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.

We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.

We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC.

We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As

part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Recruitment Scams & Fraud Warning

Mercy Corps has become aware of scams involving false job offers. Please be advised that Recruiters will never ask for a fee during any stage of the recruitment process. All active jobs are advertised directly on Akhtaboot and other official recruitment platforms. Official Mercy Corps emails will always arrive from a email address.

Please report any suspicious communications to:
"