- Team Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage.
- Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new users. Work closely with the product and sales teams to understand customer needs and ensure their success with Proxidize products.
- Issue Resolution & Documentation: Take an active role in resolving technical issues, and escalating complex problems as necessary. Ensure all issues are documented thoroughly in the ticketing system for continuous improvement.
- Customer Communication: Serve as a key point of contact for customer-related issues, ensuring timely and effective communication. Manage pre-sale queries and provide technical guidance to assist in the sales process.
- Quality Assurance: Monitor and report on team performance, CSAT, and NPS scores. Implement strategies to maintain and improve service quality, response times, and resolution times.
- Continuous Improvement: Work with the product team to identify areas for product improvement based on customer feedback. Participate in training and development activities to stay updated on industry trends and technologies.
- Policy Development and Implementation: Develop and implement internal and customer-facing support policies to ensure consistent, high-quality technical support. Regularly review and update policies to reflect best practices and evolving customer needs.
- Company Objectives: Assist in various capacities as needed to achieve company objectives, demonstrating flexibility, initiative, and a proactive approach.
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Team Lead
منذ أسبوع
Amazon Amman, الأردنDescription · Lead transportation planning for air & rail of North region basis requirements from FC/SC/LM stakeholders and work with 3P carriers to develop effective operational plan · Execute daily operations for rail and air of North region in the form of route monitoring, car ...
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Telesales Team Lead
منذ 5 أيام
Migrate Amman, الأردنAbout the job · Company Description Migrate is a leading business knowledge and networking company based in Jordan that provides innovative business support to clients in the Middle East and North Africa region and other international markets. Migrate offers a range of outsourcin ...
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Java Team Lead
منذ أسبوع
Eastnets Amman, الأردنDirectly supervise team members with daily regular interactions, including managing team's workload. · Lead user's requirements collection, review and analysis. · Participate in system specifications development and documentation. · Lead the application's system architecture defi ...
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Technical Team Lead
منذ 6 أيام
Balador Amman, الأردنWe are looking for seasoned and Technical Team Lead to supervise building and improving enterprise web and mobile based solutions. · Our solution is a multi-tenant cloud based solution that is built with cutting edge technologies including React, , Native Android and iOS and Amaz ...
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Team Lead Vendor
منذ أسبوع
talabat Amman, الأردنMaking sure that the pickers are properly trained and working accordingly · Conduct smooth financial processes between the vendor and talabat finance · Making sure that the catalog is updated · Lead the team of Vendor Coordinators to:Ensure menu updates for all vendor partners · ...
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Team Lead Developer
منذ أسبوع
Deel Amman, الأردنAbout the job · Who We Are And What We Do · Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and ...
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Technical Team Lead
منذ 5 أيام
Crossover Amman, الأردنTechnical Lead Responsibilities: · Determining project requirements and developing work schedules for the team. · Delegating tasks and achieving daily, weekly, and monthly goals. · Liaising with team members, management, and clients to ensure projects are completed to standard. · ...
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Android Team Lead
منذ 6 أيام
OpenSooq Amman, الأردنDesign architectures and build components that deliver fast, smooth experiences to users. · Contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. · Review code and design docs, give feedback on product specs and mock ...
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Team Lead Warehouse
منذ أسبوع
Talabat Amman, الأردنAbout the job · About The Opportunity · We are seeking an experienced Warehouse Team Lead specializing in rider equipment to join our dynamic team. The ideal candidate will play a pivotal role in ensuring efficient record-keeping and the availability of rider equipment to support ...
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PHP Team Lead
منذ أسبوعين
Mashro'ona Company IT & Consulting Amman, الأردنBachelor's degree or higher in Computer Science, or a related field · Between 9 -10 years of experience. · Strong proficiency in PHP - Laravel programming language · Experience in leading a team of developers. · Conduct code reviews and provide constructive feedback. · Experience ...
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Team Lead Developer
منذ أسبوع
Deel Amman, الأردنAbout the job · Who We Are And What We Do · Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and ...
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Team Lead Vendor
منذ أسبوع
talabat Amman, الأردنMaking sure that the pickers are properly trained and working accordingly · Conduct smooth financial processes between the vendor and talabat finance · Making sure that the catalog is updated · Lead the team of Vendor Coordinators to:Ensure menu updates for all vendor partners · ...
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Technical Team Lead
منذ أسبوع
Image Technologies ITEC Amman, الأردنbout the job · A software development leader all the activities of the software development group; sets attainable goals to team members in order for the project to be finished on time; provides guidance to team members to encourage work productivity; makes sure the timeline is f ...
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Project Team Lead
منذ 4 أيام
Mercy Corps Amman, الأردنCreate, implement, and track MicroMentor's work plan for the STA period. · Oversee MicroMentor MENA data collection, analysis and reporting. · Ascertain that program implementation is responsive to project donors' needs and consistent with Mercy Corps' mission and vision. · Lead ...
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Technical Team Lead
منذ أسبوع
Posta Plus Amman, الأردنAnalyze the project to find and suggest the right solution · Determine project requirements and develop work schedules for the team · Evaluate all items supplied in order to ensure durability and accuracy · Identify risks and form contingency plans · Collaborate with the team to ...
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Reset Team Lead
منذ أسبوع
Premium Retail Services Amman, الأردنPrevious retail experience · Strong self-management skills · Ability to complete daily procedures and responsibilities without direct supervision. · Must demonstrate good judgment and show respect for others. · Focused on the general reset of Consumer Package Goods (CPG) at vario ...
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Technical Team Lead
منذ 4 أيام
Advanced Technology Bureau - ATB Amman, الأردنWorking with developers, business analyst, QA and business resources to design, develop and maintain applications in Microsoft environments. · Provide technical leadership and guidance to other developers as required. · Brainstorm technical solutions with the development team and ...
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Operations Team Lead
منذ أسبوع
LigaData Amman, الأردنProvide top-level technical support, including problem resolution, change implementation, · meeting/calls and one-on-one technical support within SLAs for clients. · Ensure teams output meets quality and service level standards set by management and · clients. · Coordinate the da ...
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iOS Team Lead
منذ يوم
Kinetik People - Talent Recruitment Amman, الأردنProgramming Languages: Proficient in SWIFT and objective-c, with experience in latest libraries and frameworks like SWIFTUI, combine, XCUnitTest, XCUIUnitTest. · Architecture and Design Patterns: Design patterns, clean code practices, SOLID principles, dependency injection. · Con ...
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Sales Team Lead
منذ أسبوع
Deep Horizon Consulting Amman, الأردن· • Making phone calls with the target audience (students) and current customers to present the new offers offered by the institution. · • Answer incoming calls from existing clients as well as potential clients. · • Use scripts to provide information about the features of cours ...