- Manage Content teams, responsible for maintaining SLA's, daily flow, scheduling, etc
- Handling queries and escalations from agents, ex. with systems and tools, and clarifying policy guidelines.
- Oversee delivery of first class customer support through email, phone and chat for multiple properties and languages.
- Ensuring highest quality standards and administration of content audit process.
- Liaise with and provide support to internal & external customers as needed.
- Metric driven, analyzing and reporting on team productivity and delivery of targets to Head of department
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Operations Manager
منذ 6 أيام
Nuqtat Al Taknalojia Albert Town, الأردنManage day-to-day operations of a team of team managers and Associates including logistics, resource/equipment planning, staffing, quality control, and reporting · Oversee the hiring & training of new team members and support their development · Ensure productivity is maximized t ...
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Regional Supply Chain and Operations Manager
منذ 6 أيام
Relief International Albert Town, الأردنProvide support and guidance to all Country Offices in Middle East, including oversight of all Supply Chain and Operations functions in line with RI and donor policies and regulations. · Work with the Country Directors and in-country SC & Ops teams to improve operational systems ...
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Head of Organizational Structure
منذ 6 أيام
Jordan Impact Group Albert Town, الأردنManaging the reengineering process and pinpointing the organizational structures to meet strategic and operating goals. · Addressing current business process and proposing harmonization and optimization. · Managing and Contributing in studying the outsourcing of different types o ...
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Auditor
منذ 6 أيام
liwwa Albert Town, الأردنWorking with companies and government agencies to research and solve problems and develop policies and procedures that comply with current legislation. · Analyzing, evaluating, developing, and implementing new control systems that optimize operations or utilize new technologies. ...
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Associate Operations Specialist
منذ 6 أيام
OPTIMIZA Albert Town, الأردنManaging day-to-day operations. · Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards. · Assisting with the implementation of new processes and procedures. · Identifying ways to improve customer experiences. · Ordering suppli ...
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Senior Programme CBI Officer
منذ أسبوع
United Nations High Commissioner for Refugees Albert Town, الأردنStay abreast of legal, political, security and other developments in the country, region which impact on the operational environment, and in particular, on assistance and service delivery through CBIs · Ensure the strategic and coherent use of CBIs in the country operation, ensur ...
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Wash Talent Coach
منذ 6 أيام
W Hotels Albert Town, الأردنComplete inventory of uniforms and linens. · Conduct monthly inventory of laundry supplies. · Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. · Train employees on all laundry procedures, including safety procedures and equipment operation. Ve ...
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HSE Manager
منذ 6 أيام
Jordan Impact Group Albert Town, الأردنDesign safety training programs for employee and ensure response to all specific requirements and maintain knowledge of all company safety programs and draft all materials for training programs within required timeframe. · Prepare all HSE training program according to required re ...
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Senior Protection Assistant
منذ أسبوع
United Nations High Commissioner for Refugees Albert Town, الأردنConsistently apply International and National Law and applicable and IASC policy, standards and codes of conduct. · Provide counselling on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation. · Support ac ...
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MS Azure Developer
منذ يومين
Technology Strategies Middle East - TSME Albert Town, الأردنGood understanding and experience following test-driven development and continuous integration practices. · Work with Team Leads to properly define/clarify business requirements, development estimation, and work plan finalization. · Perform unit and integration testing on all dev ...
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Senior Pricing Strategist
منذ أسبوع
Cargill Albert Town, الأردنDevelop and deliver price strategy/business case presentations to executives and key decision makers · Maintain current knowledge of the competitive environment · Act as the cost/price proposal volume manager · Coordinate the collection of proposal data from multiple functional a ...
Moderation Operations Manager - Albert Town, الأردن - Souq
