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Amman

    Team Manager - Amman, الأردن - Amazon

    Amazon
    Amazon Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ 6 أيام

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    • Key job responsibilities

      Manage performance and behavior of 15-20 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
    • Implement performance goals, monitor and evaluate against pre-set goals; subsequently design and implement action plans to resolve performance barriers as needed.
    • Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement
    • Communicate to Associates a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Driver experience
    • Communicate policies to associates and monitor compliance; take corrective action as necessary and ensure appropriate documentation
    • Identifying defects/issues from various ops activities and escalating to PM stakeholders.
    • A day in the life

      Execute daily staffing plans, identify and report significant volume and capacity changes, make just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
    • Conduct audits and provide coaching to improve associate performance
    • Manage schedule, monitor adherence, time-off planning, and attendance in partnership with Workforce Management.
    • Participate in Kaizen events to identify and implement process improvement change initiatives
    • Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues
    • Liaise with other departments such as Customer Service, Delivery Stations, or Payments teams as required to resolve Driver issues and questions.
    • Additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee
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