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    Guest Relation Executive - Amman, الأردن - Rotana

    Rotana
    Rotana Amman, الأردن

    تم العثور عليها في: DrJobEn JO A2 - منذ يومين

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    وصف
    • Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction
    • Respond to guests needs and anticipate their unstated ones
    • Expect and react promptly to guests' requirements and inquires
    • Actively listen and resolve guests' complaints
    • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)
    • Coordinate and manage communication between guests and staff
    • Promote all amenities, conveniences and programs offered
    • Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to
    • Appraise team's performance and produce reports
    • Examine activities logbook, assign tasks appropriately and implement control schedule daily
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