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Amman

    Soft skills and English trainer - Amman, الأردن - gistec

    gistec
    gistec Amman, الأردن

    منذ أسبوع

    Default job background
    وصف

    • Create and develop new training material to improve the overall center communication level (particularly Soft Skills, accent remediation, communication specific to offshore, etc.)
    • Delivery of Soft Skills training including customer service, communication, accent remediation, and technical writing
    • Evaluate Analyst(s) and recruits based on successful absorption of material.
    • Mentor Analyst(s) and candidates in a one-on-one fashion to improve skills.
    • Conducts soft skill on boarding training for newbies
    • Work closely with the Training Lead to evaluate existing material for timeliness, content, and gaps.
    • Conducts call barging and mock calls as needed.
    • Conducts mock email collaborating with technical trainers.
    • Collect/Obtain feedback from GL and provide individual refresher if necessary for existing analyst
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