emad gharabli

Customer service focused Technical Support Specialist with 13 years of career experience in system managment

environments.

I have strong background MCSE in

designing and implementing Microsoft Windows Server solutions and Active Directory, DNS, GPO, and Exchange, designing and implementing best practices of management and security

Technical Support Specialist at RRC

Contact Centers Company (CCC) Contracting with Saudi Telecom l Riyadh-Saudi Arabia

• Filtering and analyze all complex problem relate in ADSL, VDSL, IPTV, FTTH.

• Use the Jasper system to distribute complains for FTTH, ADSL.

• Use the NMS Network Management System (Huawei,Semeins,Fujitsu,Alcatel,NGN)for Troubleshooting and configuration STC FTTH/ADSL/IPTV line from STC Side.

• Use the one view system and ALepo system (users Internet) for support FTTH and ADSL ticket.

• Use the WFM system to dispatch or close complaints to technicians

Bachelor’s Computer Information System

Al-Zaytoonah Private University

2001-2005